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fanny-riols
reviewed
Apr 23, 2026
| meets a typical customer's expectations (e.g. a non-standard accent that doesn't | ||
| impair comprehension). | ||
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| - **0** (Unacceptable): Pronunciation errors that have a high negative impact on |
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Not mentioning "bad sound" here?
fanny-riols
reviewed
Apr 23, 2026
| acronyms, codes) accurately — those are fidelity concerns, not pronunciation. | ||
| - Rendering choices for numbers, dates, or amounts — e.g. "fifteen dollars" vs "one | ||
| five dollars" is a rendering-style decision, not a pronunciation error. | ||
| - Accent or regional variation — do not flag non-American vowels or rhoticity. |
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Why not flag non-American accents, for the agent? In the rating below, unde "Great", we have "in line with a native speaker of General American English.". So I find it confusing.
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Summary
pronunciationthat evaluates agent speech for phonetic quality (lexical stress, phoneme production) — scoped narrowly so it does not overlap withagent_speech_fidelity(entity/content accuracy).SpeechFidelityBaseMetricinfrastructure (file upload fallback, retries, per-turn response parsing).bad_stress,bad_sound)