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Ticket/Case Summarizer#26

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SapphicFire merged 6 commits intoServiceNowDevProgram:mainfrom
sravankadudhuri:GenAI-Prompt9
Oct 1, 2024
Merged

Ticket/Case Summarizer#26
SapphicFire merged 6 commits intoServiceNowDevProgram:mainfrom
sravankadudhuri:GenAI-Prompt9

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@sravankadudhuri
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This prompt can be used to summarize the Ticket/Case Details. It may be difficult for the users to go through the lengthy work notes or comments and understand the issue. This prompt will help users to easily track the progress of the Ticket/Case and understand the resolutions thus enhancing portal search experience.

This prompt will return the most relevant answer for a query based on the context.
This prompt is used to generate the Knowledge article for a given topic. It will return the answer in HTML format so that the response can be directly fed to Servicenow Knowledge articles. The content will be generated by following organizational standards. It will provide content for each field like Title,Description, Keywords, Instructionsetc.
This prompt is used to generate the Knowledge article for a given topic. It will return the answer in JSON format so that the response can be directly fed to Servicenow Knowledge articles by parsing the JSON keys . The content will be generated by following organizational standards. It will provide content for each field like Title, Description, Keywords, Instructions etc.
This prompt can be used to summarize the Ticket/Case Details. It may be difficult for the users to go through the lengthy work notes or comments and understand the issue. This prompt will help users to easily track the progress of the Ticket/Case and understand the resolutions thus enhancing portal search experience.
@SapphicFire SapphicFire self-assigned this Oct 1, 2024
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Looks good to me

@SapphicFire SapphicFire merged commit 09dd370 into ServiceNowDevProgram:main Oct 1, 2024
@earlduque
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Hello! This comment is to inform you that unfortunately, this repository, on October 3, was excluded from participation in the official Hacktoberfest event. As I investigate into why it was excluded, I would like to encourage you to participate in our other Hacktoberfest projects so that you still get completion progress for the official Hacktoberfest event.

We will count this contribution for progress made for ServiceNow rewards (make sure to check out the other eligibility requirements in the blog post), but if you want the rewards from the official event, you will need to make sure you have at least 4 Pull Requests merged into other projects by the end of October. We apologize for the inconvenience and appreciate your participation regardless!

Earl

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3 participants