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Create User Guide for ITIL users#88

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earlduque merged 1 commit intoServiceNowDevProgram:mainfrom
Atul-LNG:Atul-Prompt-Day9
Oct 9, 2024
Merged

Create User Guide for ITIL users#88
earlduque merged 1 commit intoServiceNowDevProgram:mainfrom
Atul-LNG:Atul-Prompt-Day9

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@Atul-LNG
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@Atul-LNG Atul-LNG commented Oct 9, 2024

As a platform owner, I want to create a user guide for my ITIL-specific user including Application Incident Management, change management, Knowledge management and Release management.

As a platform owner, I want to create a user guide for my ITIL-specific user including Application Incident Management, change management, Knowledge management and Release management.
@earlduque
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I'm going to allow this submission but I would have loved to see a lot more detail and effort into building a prompt. For example:

Need some guidance? The RISEN framework helps structure tasks for generative AI into actionable steps:
R — Role: Define the AI's role. (e.g., "Act as an agile coach.")
I — Instructions: Provide clear instructions. (e.g., "Write a guide on crafting a good agile development story.")
S — Steps: Outline specific steps. (e.g., "Start with a user persona, describe the user's goal, list the tasks to achieve the goal, and define the acceptance criteria.")
E — End goal: State the goal and audience. (e.g., "Help team members understand how to write clear and effective agile stories.")
N — Narrowing: Add constraints. (e.g., "Max 800 words, avoid technical jargon, use practical examples.")

@earlduque earlduque merged commit 76c8f33 into ServiceNowDevProgram:main Oct 9, 2024
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Atul-LNG commented Oct 9, 2024 via email

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