Merge pull request #1982 from Soumyadeep10/Hacktober-2025-code_4th-Branch

Sync Comment from RITM to SCTASK

Author: ToosinDada

Server-Side Components/Business Rules/Synchronize RITM comments to Active tasks/README.md

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+This is an Async Update Business rule written on the Requested Item table.
+This code works as a comment synchronization mechanism.
+
+What the code does:
+-Comment is added to the parent record(which in this case is a Requested Item)
+-Creates an HTML link to the parent record using its number.
+-Queries and finds all active SCTASKs associated with the Reuqested item.
+-Loops through each SCTASK, adds the copied comment along with a link to the Requested Item.
+
+Let's explain with an example:
+
+RITM: RITM001001
+Task 1: SCTASK001001
+Task 2: SCTASK001002
+-User adds new comment into the RITM: 'This is a test comment.'
+-Record link is created and stored inside a clickable RITM number.
+-The RITM comment is updated on both the SCTASKs with the comment looking like:
+ 
+    Updated comments on: [RITM001001]
+    This is a test comment.

Server-Side Components/Business Rules/Synchronize RITM comments to Active tasks/synccommentfromritmtotask.js

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+(function executeRule(current, previous /*null when async*/ ) {
+
+    var ritmLink = '[code]<a href="nav_to.do?uri=' + current.getLink() + '" target="_blank">' + current.number.toString() + '</a>[/code]';
+
+    var scTask = new GlideRecord('sc_task');
+    scTask.addQuery('request_item', current.sys_id);
+    scTask.addActiveQuery();
+    scTask.query();
+    while (scTask.next()) {
+        scTask.comments = 'Updated comments on: ' + ritmLink + '\n' + current.comments.getJournalEntry(1);
+        scTask.update();
+    }
+
+})(current, previous);