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PR Description:

This is an Async Update Business rule written on the Requested Item table.
This code works as a comment synchronization mechanism.

What the code does:
-Comment is added to the parent record(which in this case is a Requested Item)
-Creates an HTML link to the parent record using its number.
-Queries and finds all active SCTASKs associated with the Reuqested item.
-Loops through each SCTASK, adds the copied comment along with a link to the Requested Item.

Let's explain with an example:

RITM: RITM001001
Task 1: SCTASK001001
Task 2: SCTASK001002
-User adds new comment into the RITM: 'This is a test comment.'
-Record link is created and stored inside a clickable RITM number.
-The RITM comment is updated on both the SCTASKs with the comment looking like:

Updated comments on: [RITM001001]
This is a test comment.

Pull Request Checklist

Overview

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  • I have read and understood the CONTRIBUTING.md guidelines
  • My pull request has a descriptive title that accurately reflects the changes and the description has been filled in above.
  • I've included only files relevant to the changes described in the PR title and description
  • I've created a new branch in my forked repository for this contribution

Code Quality

  • My code is relevant to ServiceNow developers
  • My code snippets expand meaningfully on official ServiceNow documentation (if applicable)
  • I've disclosed use of ES2021 features (if applicable)
  • I've tested my code snippets in a ServiceNow environment (where possible)

Repository Structure Compliance

  • I've placed my code snippet(s) in one of the required top-level categories:
    • Core ServiceNow APIs/
    • Server-Side Components/
    • Client-Side Components/
    • Modern Development/
    • Integration/
    • Specialized Areas/
  • I've used appropriate sub-categories within the top-level categories
  • Each code snippet has its own folder with a descriptive name

Documentation

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  • The README.md includes:
    • Description of the code snippet functionality
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    • (Optional) Screenshots or diagrams if helpful

Restrictions

  • My PR does not include XML exports of ServiceNow records
  • My PR does not contain sensitive information (passwords, API keys, tokens)
  • My PR does not include changes that fall outside the described scope

@ToosinDada ToosinDada self-assigned this Oct 9, 2025
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github-actions bot commented Oct 9, 2025

👋 Unassigning @ToosinDada due to inactivity (> 60 min without comments/reviews). This PR remains open for other reviewers.

@ToosinDada ToosinDada self-assigned this Oct 9, 2025
@ToosinDada ToosinDada merged commit f91605c into ServiceNowDevProgram:main Oct 9, 2025
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@ToosinDada
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Thanks for the submission. The branch has been merged.

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2 participants