Background Script : To fetch the incidents having VIP caller

Server-Side Components/Background Scripts/To check incidents having a VIP caller/VIP-caller-incidents.js

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+/**
+ * Name: VIP Caller Incidents
+ * Type: Background Script
+ * Purpose: Prints all incidents where the caller is a VIP user
+ * Author: Shashank Jain 
+ */
+
+var inc = new GlideRecord('incident');
+inc.addQuery('caller_id.vip', true); // Only VIP callers
+inc.query();
+gs.print("Incidents with VIP Callers:");
+while (inc.next()) {
+    gs.print("Number: " + inc.number + " | Short Description: " + inc.short_description);
+}

Server-Side Components/Background Scripts/To check incidents having a VIP caller/readme.md

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+# VIP Caller Incidents Background Script
+
+## Description
+This background script fetches all incidents where the caller is marked as a VIP user
+and prints the incident number and short description in the logs.
+
+## Usage
+1. Go to **System Definition > Scripts - Background** in ServiceNow.
+2. Paste the script into the editor.
+3. Click **Run Script**.
+4. Check the output in the logs.
+
+## Prerequisites
+- The User table must have a **VIP checkbox** (`vip` field).
+- The Incident table must have a `caller_id` reference field.
+