Problem Creation

Server-Side Components/Script Includes/ProblemCreation/CreateProblem.js

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+
+ 	(function executeRule(current, previous /*null when async*/) {
+
+        // Add your code here
+if(current.category == 'hardware'){
+        var gr=new GlideRecord('problem');
+        gr.initialize();
+        gr.short_description=current.short_description;
+        gr.category=current.category;
+        gr.impact=current.impact;
+        gr.urgency=current.urgency;
+        gr.insert();
+
+}
+})(current, previous);

Server-Side Components/Script Includes/ProblemCreation/README.md

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+This script is a ServiceNow Business Rule that creates a Problem record whenever an Incident is created with the category "hardware".
+
+Note: Not every hardware-related incident requires a problem record — this script is just an example to show how such automation can be set up.