FAQ

FAQ

Does this work without the old Loupedeck software?

Yes. RazerStream talks to the device over USB serial using the reverse- engineered protocol. You do not need Loupedeck installed.

If Loupedeck (or a leftover LaunchAgent) is running, it may grab the serial port and RazerStream cannot connect. Quit it first. Whether a full uninstall is required is still untested; reports welcome.

Can I keep Logi Options+ installed?

Maybe. Community feedback suggests Logi Options+ can be aggressive around this hardware. If the deck never shows up in RazerStream with Options+ present, try without it. That may not be fixable on the RazerStream side.

Why don't keystrokes or media keys work?

Grant Accessibility for RazerStream in System Settings → Privacy & Security → Accessibility. The app prompts on first need and shows status in Settings / onboarding. Drawing tiles and launching apps do not need it.

I can't add or delete pages

Upgrade to 1.4.72+. Earlier builds put +/− in a bottom inset that could render invisible. In 1.4.72 the control is at the top of the sidebar. You can also right-click a page → Delete (when more than one page exists).

Custom SVG icons look tiny (especially on knobs)

Known on 1.4.0 with viewBox-only SVGs that Loupedeck sized correctly (#2). 1.4.72 normalizes custom images before scaling. Please retest on 1.4.72 and comment on the issue if it is still wrong (include macOS version and a sample SVG if you can).

PNGs of the same pixel size were never affected.

LED brightness knob does nothing / idle dim doesn't dim LEDs

Fixed in the 1.4.7 line (included in 1.4.72):

• Continuous knob rotation was cancelling a long page redraw before LEDs were written; brightness now uses a short dedicated push.
• Idle dim was blasting 7 color commands without pacing; the device silently drops that. Writes are now spaced ~20 ms apart.

Use a Button LED Brightness or Screen + LED Brightness knob preset, or Settings → Device → Button LED Brightness. The status light (physical ID 7) is never written by this app.

Screen stays black after relaunch without unplugging

1.4.1+ flushes stale serial bytes before the handshake. If it still happens, unplug/replug once and open an issue with firmware version (Settings → Device).

Does it support Loupedeck CT / Live S / other decks?

Not yet. This app targets the Razer Stream Controller (Loupedeck Live layout, VID/PID above). CT is a different device; progress needs a serial capture from a CT owner.

Multi-action macros? Plugins? Stream Deck import?

On the roadmap; not shipped. Macros and a plugin API need real design work (see V2-Roadmap and ROADMAP.md in the repo). Profile import from Stream Deck / Loupedeck formats is not started.

Where is my profile data?

~/Library/Application Support/RazerStream/

Export/import a single profile as a .razerstream file from Settings → History. Version history (autosave snapshots) is there too.

Who makes this?

Community project, MIT licensed. Not affiliated with Razer, Loupedeck, or Logitech.