I am a Healthcare IT and technical support professional with extensive experience in supporting clinical operations, troubleshooting medical devices, and enhancing documentation workflows. I have a strong background in patient-facing environments and a keen interest in leveraging technology to improve healthcare delivery.
Currently, I am pursuing a Graduate Certificate in Healthcare Informatics at UMass Lowell, where I aim to deepen my expertise in EHR systems, clinical data management, and health information technology.
- EHR Support (Epic, Meditech – familiarity)
- Health Data Analytics
- Telehealth Systems
- Clinical Documentation Workflows
- Clinical Decision Support
- HIPAA Compliance
- Healthcare Quality and Safety
- Medical Device Support
- Troubleshooting
- Ticketing Systems
- Technical Issue Escalation
- Customer Support (Phone/Email/Chat)
- Root-Cause Analysis
- Device/Software Configuration
- System Testing
- Reporting & Documentation
- Epic (familiarity)
- Meditech
- Salesforce
- Jira
- Git
- Postman
- REST APIs
- Agile/Scrum
- MS Office/Excel
- Python
- SQL
- JavaScript
- MongoDB
- MySQL
Direct Support Worker (DSW1)
02/2025–Present
- Improved clinical documentation accuracy by 30% through meticulous data entry and adherence to healthcare standards.
- Supported clinicians by capturing accurate medical and behavioral data used in patient care decisions.
- Contributed data insights during interdisciplinary meetings to improve care coordination workflows.
ABA Residential Counselor
11/2024–Present
- Maintained 100% compliance with documentation and HIPAA standards.
- Utilized digital data collection tools to support healthcare teams and improve patient outcomes.
- Implemented monitoring systems contributing to a 20% reduction in behavioral incidents.
Senior Product Support Specialist
05/2021–11/2024
- Achieved 95% customer satisfaction while providing technical support for medical devices.
- Reduced escalations by 30% collaborating with engineering.
- Documented cases in Salesforce/Jira, optimizing workflows.
UMass Lowell
Graduate Certificate in Healthcare Informatics (In Progress, 2026)
Nkumba University
B.Sc. Information Technology (US Equivalent)
- Networking (CCNA self-study)
- Subnetting, VLANs
- EHR Workflows
- API Testing (Postman)
- Data Visualization
- Scripting (Python, SQL)
- Communication & Cross-Functional Collaboration
- 📍 Haverhill, MA, USA
- 📧 simonmuyp@gmail.com
- 🖥️ GitHub
🚀 Always learning. Always building. Let’s connect!