Implement cancellation flow with retention offers

[Smartdevs17]

Description

Build a smart cancellation flow that presents retention offers (discounts, pauses, feature unlocks) based on user segment and subscription history.

Acceptance Criteria

• Cancellation reason collection with categorization
• Retention offer engine (segment-based offers)
• Offer types: discount, pause, feature upgrade, plan change
• A/B testing for offer effectiveness
• Cancellation confirmation with cool-off period
• Win-back campaign trigger on cancellation

Technical Scope

• src/screens/CancellationFlowScreen.tsx
• src/store/cancellationStore.ts
• backend/services/
• Edge: offer abuse prevention, concurrent retention offers, offer expiry

[Escelit]

@Escelit has applied to work on this issue as part of the Stellar Wave Program's 5th wave.

I’d like to work on this issue because it combines product thinking with frontend and backend engineering in a way that directly impacts user retention and subscription experience. The challenge of designing a cancellation flow that intelligently adapts offers based on user segment and subscription history is especially interesting to me, particularly with considerations like offer abuse prevention, expiry handling, concurrent offer management, and A/B testing effectiveness. I have experience building TypeScript-based applications with structured state management, backend integration, and user-focused workflows, and I’m comfortable implementing reactive UI flows, centralized stores, and business logic services. I also enjoy working on systems involving conditional logic, experimentation, and lifecycle automation such as cool-off periods and win-back triggers, and I can contribute a clean, maintainable implementation that balances UX, analytics, and operational reliability.

ℹ️ Repo Maintainers: To accept this application, review their application or assign @Escelit to this issue.

[drips-wave]

Congratulations, @Escelit! 🎉 Your application was accepted by the repo's maintainers, and the issue is due on June 2, 2026.

🧑‍💻 @Escelit: Please resolve the issue such that the repo's maintainers have enough time to review your contribution before the due date. You'll earn Points for completing the issue on-time, which will make you eligible for a share of the Stellar Wave Program's reward pool.

Warning

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🤠 Repo maintainers: Please keep an eye on the contributor's progress and review their work before the due date. You can manage this issue, including adjusting its complexity and points, here.

🌊 Happy Wave 🌊

[drips-wave]

This issue has been completed by @Escelit as part of the Stellar Wave Program's 5th Wave 🥳

😎 @Escelit: You earned 200 Points for completing this issue! After the current Wave ends, you'll be eligible for a percentage of the Wave's reward pool based on the percentage of total points you've earned. Learn more here. You can also Leave a review to share your experience working on this issue.

🧑‍💻 Repo maintainers: How'd the contributor do? Leave a review to share your experience working with them.