Skip to content

Implement cancellation flow with retention offers #388

@Smartdevs17

Description

@Smartdevs17

Description

Build a smart cancellation flow that presents retention offers (discounts, pauses, feature unlocks) based on user segment and subscription history.

Acceptance Criteria

  • Cancellation reason collection with categorization
  • Retention offer engine (segment-based offers)
  • Offer types: discount, pause, feature upgrade, plan change
  • A/B testing for offer effectiveness
  • Cancellation confirmation with cool-off period
  • Win-back campaign trigger on cancellation

Technical Scope

  • src/screens/CancellationFlowScreen.tsx
  • src/store/cancellationStore.ts
  • backend/services/
  • Edge: offer abuse prevention, concurrent retention offers, offer expiry

Metadata

Metadata

Assignees

Labels

200-points200 point issueStellar WaveIssues in the Stellar wave programdrips-waveIssues in the Drips Wave programhighHigh complexity issue

Projects

No projects

Milestone

No milestone

Relationships

None yet

Development

No branches or pull requests

Issue actions