Erreur ouverture document via openoffice

[DevSaintNabord]

Bonjour,

sur CHROME principalement, il est impossible d'ouvrir certains documents (aux format .xlsx principalement). J'ai une erreur "le jeton de sécurité du document a expiré".
L'ouverture du même document avec FireFox (sur le même compte) ne pose pas de souci.
Quelqu'un a déjà eu ce souci ? et comment le résoudre ?
dans les logs l'erreur suivante est présente: [WARN] [localhost] [e3ee-19f372f32d3] [userId] nodeJS - checkJwt error: name = TokenExpiredError message = jwt expired token

sync-in version 2.4.2
openoffice version : 9.3

[DevSaintNabord]

Hello,

Primarily in Chrome, it is impossible to open certain documents (mostly .xlsx files). I get an error stating "the document security token has expired."
Opening the same document in Firefox (using the same account) works without issues.
Has anyone else encountered this problem? How can it be resolved?
The following error appears in the logs: [WARN] [localhost] [e3ee-19f372f32d3] [userId] nodeJS - checkJwt error: name = TokenExpiredError message = jwt expired token

Synchronization version: 2.4.2
OpenOffice version: 9.3

[johaven]

Hi,

The log you shared is generated by OnlyOffice (checkJwt error: TokenExpiredError), not by Sync-in.

The error indicates that the JWT token used by OnlyOffice has expired when attempting to open the document. This therefore appears to be an issue on the OnlyOffice side.

We recommend reporting this issue on the OnlyOffice GitHub repository so that their team can investigate it.

On our side, we have not observed any issues with Chromium and OnlyOffice when using the Sync-in demo site.