RM-236: Only show tickets and transcripts a user have permission#78
Merged
BenHall-1 merged 7 commits intoTicketsBot-cloud:masterfrom Mar 1, 2026
Merged
RM-236: Only show tickets and transcripts a user have permission#78BenHall-1 merged 7 commits intoTicketsBot-cloud:masterfrom
BenHall-1 merged 7 commits intoTicketsBot-cloud:masterfrom
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Introduces logic to restrict ticket and transcript visibility for users who are only members of panel-specific support teams, without guild-wide permissions. Adds utility functions to determine panel team membership and to fetch accessible panel IDs, and applies these filters in the relevant API endpoints.
BenHall-1
approved these changes
Mar 1, 2026
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Description
RM-236
Introduces logic to restrict ticket and transcript visibility for users who are only members of panel-specific support teams, without guild-wide permissions. Adds utility functions to determine panel team membership and to fetch accessible panel IDs, and applies these filters in the relevant API endpoints.
Needs: TicketsBot-cloud/database#21
Type of Change
Testing
Have a user who's only a part of 1 panel team, open 2 ticket, 1 from the panel they have access to, and one from a panel they don't have access to, in the tickets tab should they only see the one they have access to, then switch the panels and they should switch in the dashboard too, then close both tickets, and only the one they have access to when closed should be visible in the transcripts tab
Checklist