RM-225: Claimed and claimed_by naming scheme#87
Merged
BenHall-1 merged 3 commits intoTicketsBot-cloud:masterfrom Jan 6, 2026
Merged
RM-225: Claimed and claimed_by naming scheme#87BenHall-1 merged 3 commits intoTicketsBot-cloud:masterfrom
BenHall-1 merged 3 commits intoTicketsBot-cloud:masterfrom
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…he panel's naming scheme
Introduces the %claimed_by% placeholder for ticket/channel names, substituting the claimer's username or 'unknown' if unavailable. Adds CleanChannelName to sanitize channel names by removing redundant characters and formatting issues caused by empty placeholders, and ensures a fallback name of 'unclaimed' if the result is empty.
This was referenced Jan 5, 2026
Introduces a new 'claim_indicator' substitutor in both the ticket rename command and channel name generation logic. This provides a visual indicator (🔴 or 🟢) based on whether a ticket is claimed.
BenHall-1
approved these changes
Jan 6, 2026
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Description
RM-225
Allows
%claimed%and%claimed_by%to be used as a naming scheme, allowing users to see the claim status of a ticketDashboard: TicketsBot-cloud/dashboard#74
Docs: TicketsBot-cloud/docs#25
Type of Change
Testing
%claimed%should work like normally and just display claimed or unclaimed%claimed_by%shows the user who has claimed the ticket, it does not show anything if the ticket is not claimed, and if only%claimed_by%is used does it display unclaimed as a fallbackChecklist