[Docs] Add Silent Transfer instructions to Prompting Guide #111
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skeptrunedev
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Mar 5, 2025
Co-authored-by: Ram Sharma <ram.karmadesignstudio@gmal.com>
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Added a few notes to the Prompting Guide regarding Silent Transfers, specifically:
Silent Transfers section under Explicit Tool Integration section:
If the AI determines that the user needs to be transferred, do not send any text response back to the user. Instead, silently call the appropriate tool for transferring the call. This ensures a seamless user experience and avoids confusion.
Under Response Guidelines in Prompt example:
If you think you are about to transfer the call, do not send any text response. Simply trigger the tool silently. This is crucial for maintaining a smooth call experience.