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VAP-5660: add explicitly instructions on silent transfers #311

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Apr 17, 2025
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VAP-5660: add explicitly instructions on silent transfers #311

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17 changes: 13 additions & 4 deletions fern/squads/silent-transfers.mdx
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Expand Up @@ -8,9 +8,13 @@ slug: squads/silent-transfers
If you want to allow your call flow to move seamlessly from one assistant to another _without_ the caller hearing `Please hold while we transfer you` here’s what to do:

1. **Update the Destination Assistant’s First Message**
- Set the assistant’s `firstMessage` to an _empty string_.
- Make sure the `firstMessageMode` is set to `assistant-speaks-first-with-model-generated-message`.
2. **Trigger the Transfer from the Source Assistant**
- Set the assistant's `firstMessage` to an _empty string_.
- Set the assistant's `firstMessageMode` to `assistant-speaks-first-with-model-generated-message`.

2. **Update the Squad's assistant destinations messages**
- For every `members[*].assistantDestinations[*]`, set the `message` property to an _empty string_.

3. **Trigger the Transfer from the Source Assistant**

- In that assistant’s prompt, include a line instructing it to transfer to the desired assistant:

Expand All @@ -20,7 +24,7 @@ If you want to allow your call flow to move seamlessly from one assistant to ano

- Replace `'assistantName'` with the exact name of the next assistant.

3. **Direct the Destination Assistant’s Behavior**
4. **Direct the Destination Assistant’s Behavior**
- In that assistant’s prompt, include a line instructing it to _`Proceed directly to the Task section without any greetings or small talk.`_
- This ensures there’s no awkward greeting or “Hello!” when the next assistant begins speaking.

Expand All @@ -38,6 +42,10 @@ Below are the key JSON examples you’ll need. These show how to structure your

### **HP Payment Squad With SubAgent**

<Warning>
Make sure the `members[*].assistantDestinations[*].message` properties are set to an _empty string_.
</Warning>

```json
{
"members": [
Expand Down Expand Up @@ -97,6 +105,7 @@ Below are the key JSON examples you’ll need. These show how to structure your
"temperature": 0.3
},
"firstMessage": "",
"firstMessageMode": "assistant-speaks-first-with-model-generated-message",
"transcriber": {
"model": "nova-2",
"language": "en",
Expand Down
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