webex-ai-agents

webex-ai-agents is a documentation-first sample repository that captures the intent, structure, and collaboration model for Webex AI agent use cases. It is designed to show how an AI-first customer interaction can connect to a Webex Contact Center flow when self-service is no longer sufficient.

Repository Intent

This repository provides a clean starting point for documenting:

• Sample Webex AI agent use cases
• Sample Webex Contact Center flow design
• The relationship between AI-led self-service and human-assisted escalation

The current sample scenario focuses on customer support triage. In this example, a Webex AI agent handles initial intake, identifies the customer issue, attempts resolution for common requests, and passes structured context into Webex Contact Center when escalation is required.

Sample Structure

.
├── README.md
├── CONTRIBUTING.md
├── LICENSE.md
└── sample-use-case/
    ├── README.md
    ├── sample-ai-agent/
    │   └── README.md
    └── sample-flow/
        └── README.md

Included Example

The sample content is organized around a single customer support triage journey:

• sample-use-case/ explains the end-to-end example
• sample-use-case/sample-ai-agent/ describes the AI agent responsibilities and escalation logic
• sample-use-case/sample-flow/ outlines the related Webex Contact Center flow

Contributing

Contributions should keep the repository documentation-focused, consistent, and easy to navigate. Follow the guidance in CONTRIBUTING.md before opening a pull request.

License

This repository is provided under the Cisco Sample Code License. See LICENSE.md.