Hide auto-replies from ticket body

[nevram]

Some feedback we've had from a team trailling Libredesk out - the auto-responses in the request thread get in the way of the actual case. Is it possible to hide the auto-response body? Maybe a placeholder line could be added like 'Auto Response ID #1 sent to EU' as en example.

[abhinavxd]

Hey, I missed this.

I kept it that way on purpose so the chat trail remains visible. For example, you could have an automated reply triggered by tickets containing certain words. If the original message isn't shown, it can be hard to tell which rule was triggered and what response was sent, especially when you have multiple automation rules with different replies.

I think that would be more confusing.