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Generating a HAR file for troubleshooting #2984

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franrob-projects merged 2 commits into from
Dec 1, 2025
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Generating a HAR file for troubleshooting #2984

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Generating a HAR file for troubleshooting
franrob-projects Nov 27, 2025
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Merge branch 'main' into EDU-2074-remove-troubleshooting-section-of-f…
franrob-projects Dec 1, 2025
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6 changes: 6 additions & 0 deletions src/pages/docs/platform/errors/index.mdx
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Expand Up @@ -237,3 +237,9 @@ The following information is essential for effective troubleshooting, include as
* Indicate whether the issue occurs consistently or was a one-time event.
* Provide details to confirm whether the issue was related to your network or Ably's availability. For example, note whether other internet operations were succeeding simultaneously.
* Include the `appID` associated with the request.

### Generating a HAR file

When troubleshooting browser-based issues, support may request a [HAR file](https://toolbox.googleapps.com/apps/har_analyzer/). This file is a log of network requests generated while the issue occurs.

HAR files contain sensitive data including cookies, page content, and any information submitted during recording (passwords, personal details, etc.). Review and sanitize before sharing.