win 22 - azure-arm.image: IMAGE_STATE_UNDEPLOYABLE

[Madhav-Simbiotik]

Description

getting error in packer build "azure-arm.image: IMAGE_STATE_UNDEPLOYABLE"

normally building ws22 take 5-6 h but now this time it take 12 h and 5-6 h in "azure-arm.image: IMAGE_STATE_UNDEPLOYABLE" state and than after packer have created image but it is not deployable .

Platforms affected

• Azure DevOps
• GitHub Actions - Standard Runners
• GitHub Actions - Larger Runners

Runner images affected

• Ubuntu 20.04
• Ubuntu 22.04
• Ubuntu 24.04
• macOS 13
• macOS 13 Arm64
• macOS 14
• macOS 14 Arm64
• macOS 15
• macOS 15 Arm64
• Windows Server 2019
• Windows Server 2022
• Windows Server 2025

Image version and build link

have setup self hosted agent by following https://github.com/actions/runner-images/blob/main/docs/create-image-and-azure-resources.md just to build runner image

Is it regression?

.

Expected behavior

expected behavior is image created by packer should be deployable. and packer stage normally takes 5-6 h not 12 h

Actual behavior

image created by packer is not deployable. and packer stage taking 12 h

Repro steps

followed this doc to setup pipeline to build image with azure devops. https://github.com/actions/runner-images/blob/main/docs/create-image-and-azure-resources.md
have used main branch. letest pull.

[vidyasagarnimmagaddi]

Hi @Madhav-Simbiotik ,Thank you for bringing this issue to our attention. We will look into this issue and will update you after investigating.

[Prabhatkumar59]

Hi @Madhav-Simbiotik - For ARM related issues, We request you please raise them in partner-runner-images and please contact that team in case of problems or requests. We are closing this issue for now, Thanks.