[Research] Establish usability testing framework and conduct user testing

[coderabbitai]

Overview

Build a comprehensive usability testing framework and conduct regular user testing sessions.

Current State

• No usability testing performed
• No user testing infrastructure
• No metrics for measuring UX success

Requirements

Framework Setup

• Choose usability testing tools:
  • Remote testing platform (UserTesting, Maze, Lookback)
  • Session recording (FullStory, Hotjar)
  • Survey tools (Typeform, Google Forms)
  • Analytics (Mixpanel, Amplitude)
• Define testing protocols:
  • Task-based scenarios
  • Think-aloud protocol
  • System Usability Scale (SUS)
  • Net Promoter Score (NPS)
• Recruit testing participants:
  • 5-8 users per testing round
  • Diverse experience levels
  • Different mobile devices/OS
  • Various use cases

Testing Areas

• Onboarding flow usability
• Navigation and information architecture
• Agent interaction patterns
• Code editing on mobile
• Git operations (clone, commit, push)
• Chat interface effectiveness
• Settings and configuration
• Error recovery and help

Metrics & KPIs

• Task completion rate
• Time on task
• Error rate
• User satisfaction scores
• System Usability Scale (SUS) score (target: >80)
• Net Promoter Score (target: >50)
• Task-level ease scores

Testing Schedule

• Alpha testing (internal): 5-10 users
• Closed beta testing: 50-100 users
• Open beta testing: 500+ users
• Post-launch: Quarterly testing rounds

Documentation

• Usability testing playbook
• Session facilitation guides
• Analysis templates
• Findings repository in memory-bank/usability-tests/

Deliverables

• Usability testing framework documentation
• User testing session recordings and notes
• Quantitative metrics dashboard
• Prioritized UX improvement backlog
• Quarterly usability reports

Success Criteria

• SUS score >80 ("Good" rating)
• Task completion rate >85%
• Critical errors identified and fixed
• User testing conducted every sprint

Priority: HIGH

Estimated Effort: 3-4 weeks (initial setup) + ongoing

Dependencies: UI/UX components, Navigation screens

Backlink: Related to PR #64