Feature/integrate intercom #7

[bronz3beard]

resolves #7

Working on integrating intercom to the FAQ page, this will lead to the removal of the contact us page.

Have to manually add the Articles, as mass upload not supported by intercom.

Still working on the best way to add this code, and discovering what can be done programmatically and what can't.

for reference #10

[rin]

Note to self, still need to catch Rory about it because for me, still nothing happens when I click "Get in touch"

[bronz3beard]

Hey @camposcristianeze
This is probably a little outside my domain but these are some of the "food for thought" questions Rin and I had a chat about while we were walking through Intercom.

• What are the common questions that have been asked in the past from inquiries, should they be added to Faqs?
• Historically how were these questions answered?
• Are the current faqs up to date?
• Considering that we are going (more) global are our questions empathetic to other cultures and backgrounds?
• Should we divide the help centre Faqs into more bite size topics other than "General" in a way filter the Faqs to topics that are more relevant to different possible questions? This is a super easy drag and drop task on the back end of intercom.

This is more a thought provoking comment, not expecting all the answers, with intercom being a great tool we should really try to get the most from it 😃

[rin]

To say it with Bowie 👨‍🎤 … Ch-ch-ch-ch-changes!

[lulen11]

@bronz3beard @rin I just checked out your branch to take a peek at this! Amazing stuff!! So cool to peer into what the rest of the team has been up to. I'd love to chat to you more about the plans for putting this live and how it might impact the UX. I loooved all you psych thought-provoking questions above. They're great ones! I'm also keen to find out how we plan to use the intercom chat with users and what the plan is with the /contact page - I think I saw mention of removing it entirely but I think we could do something a bit different here. Let's chat soon!! So cool!

[mischacolley]

Hey @bronz3beard the below are fantastic questions and really well put. I'll follow up on getting our content team to take over FAQs as a project so consider that a separate issue being taken care of.

This is probably a little outside my domain but these are some of the "food for thought" questions Rin and I had a chat about while we were walking through Intercom.

• What are the common questions that have been asked in the past from inquiries, should they be added to Faqs?
• Historically how were these questions answered?
• Are the current faqs up to date?
• Considering that we are going (more) global are our questions empathetic to other cultures and backgrounds?
• Should we divide the help centre Faqs into more bite size topics other than "General" in a way filter the Faqs to topics that are more relevant to different possible questions? This is a super easy drag and drop task on the back end of intercom.

This is more a thought provoking comment, not expecting all the answers, with intercom being a great tool we should really try to get the most from it 😃

@lulen11 can you ping me separately re your thoughts around /contact? I just don't want to hold this PR up with that right now.

[rin]

Hey Rory, my PR is also not perfect, but check it out any way: https://github.com/aimementoring/aime-portal/pull/506/

Thanks for sharing @rin !

Have a look at these docs, I have been reading through this page a bit.
https://www.intercom.com/help/en/articles/170-integrate-intercom-in-a-single-page-app

[bronz3beard]

After doing more reading I think global scope is important for intercom to be able to follow the conversations for each user across the entire website, they also seem to make it intentionally difficult to add custom styling but its not impossible.

Here are some other resources i have that could be useful.
@rin @camposcristianeze @lubem234 maybe you will like to read through some of these?

• Customizing the launcher
• Can Gifs be disabled?
• Messenger accessability
• Launch messenger with css id or class selector
• This one is some food for thought but not sure if its really an options Reducing the Intercom Messenger bundle size

[lubem234]

Just a side note, we may need to update this article with current links.

[bronz3beard]

100% happy to assist if needed when its time to update 👍

[camposcristian]

@kbardi once you merge #31 could you speak with Rory so we can transfer this work to the new architecture

[kbardi]

I integrated this to nextjs, can I close this issue?

[kbardi]

I close it because I merged it on the new architecture (branch feature/donate-with-nextjs)