I paid but didn't receive the file.

[yuanyunhua]

@ajwfrost Dear Sir, I have made a successful payment through PayPal. However, I have not received the adt.lic file at my email address (2314909000@qq.com). In addition, I sent the billing information to adobe.support@wipro.com but have not received any response. Would you kindly assist me in investigating the cause?

[ajwfrost]

Hi @yuanyunhua

I've just found a mail delivery failure notification in our shared mailbox:

Reporting-MTA: dns; a8-44.smtp-out.amazonses.com

Action: failed
Final-Recipient: rfc822; 231490900@qq.com
Diagnostic-Code: smtp; 550 Mailbox unavailable or access denied 

Let me see if it works if I forward the details from my personal mailbox...

thanks

[yuanyunhua]

I can receive emails at this address, so please resend the file. 会飞的猪 ***@***.***

[yuanyunhua]

I apologize, but the email address I provided was incorrect. The correct one ***@***.*** 会飞的猪 ***@***.***

[ajwfrost]

That looks to have been filtered .. I tried checking our adobe.support mailbox (your email was in the Harman one) so have just replied to that one. And I think I can see the typo error so hopefully this time it will have worked.

Let me know if you haven't got it in the next few minutes!

thanks

[yuanyunhua]

Thanks. It's been taken care of. 会飞的猪 ***@***.***