title	SupportEnv
emoji	🚀
colorFrom	purple
colorTo	gray
sdk	docker
app_port	7860

🚀 SupportEnv — AI Customer Support Simulation Environment

🔗 Live Demo: https://munshiarpan19-support-env.hf.space/ui

SupportEnv is a real-world simulation environment designed for training and evaluating AI agents on customer support tasks.

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🎯 Problem

Customer support is a complex, real-world task involving:

• Understanding user intent
• Handling emotions (neutral / angry users)
• Taking correct actions (reply, escalate)
• Providing accurate solutions

This environment simulates those challenges in a structured, testable way.

---

🧠 Features

• ✅ Real-world task simulation (customer support tickets)
• ✅ OpenEnv-style step/reset/state API
• ✅ Multi-difficulty tasks:
  • Easy → Password reset
  • Medium → Billing/refund issue
  • Hard → Technical crash issue
• ✅ Reward shaping (partial progress signals)
• ✅ Deterministic grading system (0.0–1.0 score)
• ✅ Baseline AI agent with realistic performance variance
• ✅ Interactive UI dashboard for manual testing

---

⚙️ API Endpoints

Endpoint	Description
/reset	Start new task
/step	Perform action
/state	Get current state
/tasks	List all tasks
/grader	Evaluate performance
/baseline	Run baseline agent
/ui	Interactive dashboard

---

🎮 Action Space

{
  "response": "string",
  "action_type": "reply | escalate | close"
}


## 👁️ Observation Space
{
  "message": "string",
  "sentiment": "neutral | angry",
  "difficulty": "easy | medium | hard"
}

## 🖥 Demo

Try it live:
- /ui → Interactive dashboard
- /baseline → Auto agent evaluation
- /tasks → Task definitions