A collection of APIs for Salesforce Service Cloud, enabling customer service and support operations
URL: Visit APIs.json URL
- customer-service, support, CRM, cloud, enterprise, salesforce
- Created: 2024-01-15
- Modified: 2024-01-15
Core REST API for Service Cloud operations including cases, knowledge articles, and customer interactions
Human URL: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
- cases, customers, support, REST, CRM
Specialized API for managing support cases, case routing, and escalations
Human URL: https://developer.salesforce.com/docs/service/case-management
- cases, tickets, escalation, routing
API for managing knowledge articles, categories, and knowledge base operations
Human URL: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/
- knowledge, articles, documentation, self-service
API for managing omni-channel routing, presence, and work assignments
Human URL: https://developer.salesforce.com/docs/service/omnichannel
- omnichannel, routing, presence, workforce
API for real-time chat and messaging with customers
Human URL: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/
- chat, messaging, real-time, live-agent
API for building and managing AI-powered chatbots for customer service
Human URL: https://developer.salesforce.com/docs/service/einstein-bots
- AI, bots, automation, einstein, chatbots
API for receiving near real-time notifications of changes to Service Cloud data
Human URL: https://developer.salesforce.com/docs/atlas.en-us.api_streaming.meta/api_streaming/
- streaming, events, real-time, push-notifications
Computer Telephony Integration API for connecting phone systems with Service Cloud
Human URL: https://developer.salesforce.com/docs/atlas.en-us.api_cti.meta/api_cti/
- telephony, CTI, phone, call-center
- Portal
- Getting Started
- Authentication
- Rate Limits
- SDKs
- Status Page
- Support
- Terms of Service
- Privacy Policy
FN: Salesforce
Email: developer@salesforce.com