FixFlow — Appliance Repair Dispatch Platform

A full-stack intake and dispatch system for appliance repair companies servicing property managers. Property managers get a custom portal URL to submit maintenance work orders, which are triaged by AI and routed for dispatch.

Live Demo

fixflow-intake.vercel.app

Each property manager gets a unique dispatch URL (you could add, /dispatch/alpha-properties, for testing purposes)

Features

• Multi-Tenant Dispatch Portals — Each property manager gets a branded, slug-based intake URL
• Work Order Intake — Captures tenant info, unit number, phone, and issue description with real-time validation
• AI Triage — Automatically analyzes issue descriptions using GPT-4o-mini to predict appliance type and likely failure points
• Status Workflow — Work orders flow through: Received → Scheduling → Dispatched → Completed → Invoiced
• SMS & Email Notifications — Tenant SMS updates (Twilio) and PM email alerts (Resend)
• Stripe Billing — Subscription-based billing for property managers

Tech Stack

Layer	Technology
Framework	Next.js 16 (App Router)
Language	TypeScript
Styling	Tailwind CSS 4
Database	Supabase (PostgreSQL)
Auth	Supabase RLS + Service Role
AI	OpenAI GPT-4o-mini
SMS	Twilio
Email	Resend
Payments	Stripe
Hosting	Vercel

Architecture

┌─────────────────────────────────────────────────┐
│                   Vercel (Edge)                  │
│  ┌───────────────────────────────────────────┐   │
│  │           Next.js App Router              │   │
│  │  ┌─────────────┐  ┌───────────────────┐   │   │
│  │  │  /dispatch/  │  │  Server Actions   │   │   │
│  │  │  [slug]      │──│  (form submit)    │   │   │
│  │  └─────────────┘  └───────┬───────────┘   │   │
│  └────────────────────────────┼───────────────┘   │
└───────────────────────────────┼───────────────────┘
                                │
                 ┌──────────────┼──────────────┐
                 │              │              │
          ┌──────▼──────┐ ┌────▼────┐  ┌──────▼──────┐
          │  Supabase   │ │ OpenAI  │  │   Twilio /  │
          │ (Postgres)  │ │ (Triage)│  │   Resend    │
          └─────────────┘ └─────────┘  └─────────────┘

Screenshots

How It Works

1. Property manager is onboarded and receives a custom dispatch URL
2. Tenant or PM visits the URL and submits a work order describing the appliance issue
3. AI triage analyzes the description, predicts the appliance type and top failure points
4. Notifications are sent — SMS to the tenant, email to the PM
5. Dispatch team manages the work order through the status workflow

Status

This is a production application. The source code is in a private repository.