Added support for agents to handle multiple simultaneous voice calls on a single persistent WebRTC connection, such as when agents are routed a second interrupt call while already on a call. Requires amazon-connect-streams 2.26.0 or above.
Added support for agents to handle multiple simultaneous voice calls on a single persistent WebRTC connection, such as when agents are routed a second interrupt call while already on a call. Requires amazon-connect-streams 2.26.0 or above.