Attachments won't decrypt

[rtloeffler]

Device: Samsung Galaxy S8
Android: 7.0
App V: 1.14.1
Issue: Added attachment to Family Collection using the browser. I can download attachment in the browser, I do not see the attachment when viewing the item though (not sure if i should?). When i sync on my Mobile App, i click on the item, i also dont see any visual attachment on the item, I click on "attachments" button, and see the attachment file size, delete and the text " [error: cannot decrypt]"

Expected: I would expect to see the attachment in the item view for both browser and android.

[kspearrin]

Can you try logging out and back in on the device and try again to see if that changes anything?

[rtloeffler]

• Logged out of all my devices
• Logged back in to the browser, deleted attachments
• Logged out, logged back into browser, uploaded PNG attachment
• Logged out of browser, logged back in, still cant see attachment in item view.
• Synced mobile after logging back in, Still says "cant decrypt"

Tried with spaces in PNG file name, without spaces, and also tried no-space JPG. Same results

No console error during upload.

[kspearrin]

So the attachment works everywhere except the mobile app?

[rtloeffler]

The only thing i can do is Download the attachment in the browser/web application. On the phone I cant do anything.

Are you suppose to be able to view it in the browser?

[kspearrin]

No, you can only download attachments. There is no "view" option.

[rtloeffler]

Okay, so then yes i can download the attachment in the Browser (hopefully one day we can view them) But i cannot download in Android, says cant Decrypt.

[kspearrin]

Are you able to decrypt other information about the shared item that the attachments belongs to or does everything about that item show "cannot decrypt"?

[rtloeffler]

All other fields decrypt as expected. I just checked my wifes account too and hers also shows "cant decrypt"

[kspearrin]

What app did you use to upload it?

[rtloeffler]

web application on both Brave browser and Chrome browser. (not the extension)
I didnt see any console errors after the upload.

[kspearrin]

If you upload another attachment now, does it also fail on mobile too?

[rtloeffler]

Just tried on a new Item, created in the web app (not imported like the other attempts), under a shared organization, it works in the browser but in the android app it still says "cant decrypt"

[kspearrin]

What if you try to add an attachment from the android app itself?

[rtloeffler]

Uninstalled android app, reinstalled. Attached img using camera, saved item. Then it acted like it was going to show an attachment then disappears. No attachment visible on Item or attachment page. DIdnt work.

EDIT: permission are all turned to ON as well.

[rtloeffler]

If i try to attach by clicking on Documents (the two options are documents or camera) then i select a document ( i tried PDF and JPG), i select it and it just returns me to the Choose File page with no attachment selected. Doesnt work either.