Android Bitwarden freezes

[mladiucitelj]

On my Samsung Galaxy S8 and my Galaxy Tab A10 when I browse in my Chrome Mobile and want to fill in the form, I slide down and open the Bitwarden, but almost every time it freezes everything for a minute or two. Sometimes it crashes too.

It's really annoying and I'm experiencing this for almost a month now. Now I've decided to search for support or to report this issue here.

Otherwise Bitwarden is just great!

[kspearrin]

I am guessing you are using the accessibility autofill service? Have you tried reinstalling to see if that helps? Also, how large is your vault?

[mladiucitelj]

I am guessing you are using the accessibility autofill service?

Yes. Should I disable it?

Have you tried reinstalling to see if that helps?

Not yet, but it's weird that it happens on two different devices for almost a month now.

Also, how large is your vault?

Around 700 entries...

Also, it mostly happens when I try to open it when browsing a page. When I open Bitwarden like an app on my phone it opens normally.

[kspearrin]

Thanks for the info. We'll have to investigate further.

[mfrawley]

On my android 8.1 on a BQ Aquarius X the app just hangs on the startup splash screen. I don't see a pattern to when but I don't think it ever goes away. Restarting the app doesn't help but restarting my phone works for a short time. I have no other misbehaving apps.

[mladiucitelj]

Hello,

I'm still experiencing this issue I've posted in the first post. Not much new to say.

[mladiucitelj]

Actually, I can see the issue even if I just want to open the app. It just freezes on the splash screen. Sometimes it takes a minute to go on, sometimes it crashes.

I've honestly noticed this with the Android version of Bitwarden as well. I've had the delay when opening Bitwarden via the accessibility service with the Samsung Galaxy Note 8 on Oreo for sure. I have also had the issue on my Google Pixel 3 XL running Android Pie.

This has been an issue for as long as I can remember. It is not a consistent hang, but it happens frequently enough that it is very annoying when it locks up.

I will say the lockup might be just before the fingerprint prompt opens up. @mladiucitelj do you have Fingerprint enabled on both?

I should try disabling the fingerprint for a day or two and see how that goes to help narrow the issue down.

I only have about 300 entries in Bitwarden. The hang doesn't seem to happen when opening Bitwarden normally. Just via the accessibility service. I am not sure if the issue happens using the autofill framework or not. Out of habit I use the accessibility service because the autofill framework doesn't pickup everything.

[mladiucitelj]

I will say the lockup might be just before the fingerprint prompt opens up. @mladiucitelj do you have Fingerprint enabled on both?

No, I have fingerprint enabled on mobile, but not on my tablet.

The hang doesn't seem to happen when opening Bitwarden normally. Just via the accessibility service.

Exactly.

I am not sure if the issue happens using the autofill framework or not. Out of habit I use the accessibility service because the autofill framework doesn't pickup everything.

Well, currently, I'm using both.

[mladiucitelj]

Not sure why, but I haven't seen this issue for a while now.

[rashidrupani]

Experiencing the same issue on my Oppo phone from the beginning. On my laptop it is working fine but on my android, it is always freezes when I use autofill service on my browser or even app freezes on splash screen and frequently getting crash

[calvez]

Why closed.
It's definitely an issue.
I experience the same on android

Simply closing issues with no explanation or a commit hash / PR reference isn't helpful for anyone.

A lot of us take the time to try and help the team make Bitwarden better.