[PM-35187] Bitwarden Android keeps crashing right after entering the main password

[EdguyDeMaupassant]

Steps To Reproduce

1. Install the app from the Play store
2. Open it
3. Enter your mail adress
4. Enter your main password
5. Crash.
6. Open it again
7. Crash
8. etc

Expected Result

Access to the app

Actual Result

App close, message from android "the app seems to have a bug, wait for the dev and update"

Screenshots or Videos

No response

Additional Context

No response

Build Version

2026.3.1

What server are you connecting to?

EU

Self-host Server Version

No response

Environment Details

Device : Galaxy S23+
OS : One UI 8.0 / Android 16

Issue Tracking Info

• I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

[bitwarden-bot]

Thank you for your report! We've added this to our internal board for review.
ID: PM-35187

[pamperer562580892423]

Another user here.

• Did you try to delete the app data (Android Settings --> Apps --> Bitwarden --> Storage & Cache) and try to log in again?
• ... and/or: after deleting the app data: deinstall the app, restart your phone, reinstall the BW app, log in again?
• Are you self-hosting your Bitwarden server? If yes, what server version?

[EdguyDeMaupassant]

Yup, I deleted all the data, uninstalled the app... nothing change
The moment my vault load, my app crash
Also, I'm on bitwarden.eu

[pamperer562580892423]

Also, I'm on bitwarden.eu

Can you log in to the web vault (https://vault.bitwarden.eu)?

[EdguyDeMaupassant]

Yup, I have no problem with the web app (neither the windows desktop app)

[servint]

I experienced the same issue right after changing my avatar color through the updated web vault. I'm using the USA server, not self-hosted, on a Galaxy S23+ with the latest April security patch installed.

[floydfire]

Same issue here, I'm on bitwarden.eu pixel 8 pro downloaded from f-droid; tried also older versions and the last 2025 build i cannot login cause it says totp is invalid; i tried also the builds on github actions the 2026.04 and it still crashes after i login...

[EdguyDeMaupassant]

weirdly, I tested it with my Galaxy Tab... and it works

So it works with:
Device : Galaxy Tab S10 Lite
OS : One UI 8.0 / Android 16

[EdguyDeMaupassant]

ok so after a sixth reinstallation... it works with my S23+ ???

[floydfire]

I still have the issue it seems to crash when it's loading the vault...

[EdguyDeMaupassant]

don't know if theses actions have something to do with the resolution of this issue but before my reinstallation I :

• changed the color of my avatar for a custom one on the web app
• launched the app, with success, on another device (my Tab S10)
• launched the freshly reinstalled app on landscape mod (I turned on rotation, and launched it with my phone on the side)

Maybe it's just a coincidence, but if some of theses manipulation changed something because... dark magic ?, I thought that I should share it

[floydfire]

don't know if theses actions have something to do with the resolution of this issue but before my reinstallation I :

* changed the color of my avatar for a custom one on the web app

* launched the app, with success, on another device (my Tab S10)

* launched the freshly reinstalled app on landscape mod (I turned on rotation, and launched it with my phone on the side)

Maybe it's just a coincidence, but if some of theses manipulation changed something because... dark magic ?, I thought that I should share it

Tried to launch in landscape didn't work, what color did you pick or a total custom one? I sadly don't have a tablet so i can't try that, i have it on windows and it works fine though... (windows and browser extension works fine)