Self-hosted accounts have disappeared after upgrade.

[mikemc303]

I'm having very strange and urgent problem where, after updating to the last version of docker and the bitwarden self-hosted server, my account that stores my passwords is no longer accessible. When I try to login, it says invalid username or password (I know for sure it's correct). I cannot see anything wrong with the configuration and everything starts up fine with no errors. How do I figure out where my account has gone? I cannot currently access my passwords from any of my clients or via the web interface.

Server: Ubuntu 18.04.4 LTS
Docker: 19.03.6
Bitwarden Server: 1.33.1

Is there a way to see if the system has successfully loaded account information? Please let me know the best way to diagnose this problem. Thanks!

[mikemc303]

I've configured admin login access and it confirms that no accounts are being recognised by the system:

[mikemc303]

Managed to successfully restore from a backup file after putting the DB in to single user mode and restoring per online instructions. Still no idea why the accounts disappeared in the first place.

[kspearrin]

It's hard to say without more evidence, but that should never happen.

[CharlesOural]

I just had the same issue

[Kuuchuu]

Just had the same issue. All accounts gone

[bitwarden-bot]

Hi @mikemc303,
We're cleaning up our repositories in preparation for a major reorganization. Issues from last year will be marked as stale and closed after two weeks. If you still need help, comment to let us know and we'll look into it.
Thanks!