Expired family license cannot be renewed

[webmozart]

Steps To Reproduce

1. Given an expired family license on self-hosted, go to Admin > Family org > Subscription

Expected Result

The page should load and I should be able to upload a new license

Actual Result

The loading spinner keeps loading forever.

In the debugger, the /oragnizations/x/subscription endpoint returns:

{
    "message": "Invalid license. IDX10223: Lifetime validation failed. The token is expired. ValidTo (UTC): '3/18/2026 9:07:04\u202FAM', Current time (UTC): '3/23/2026 10:03:41\u202FAM'.",
    "validationErrors": null,
    "exceptionMessage": null,
    "exceptionStackTrace": null,
    "innerExceptionMessage": null,
    "object": "error"
}

Screenshots or Videos

Additional Context

No response

Build Version

5927d80

Environment

Self-Hosted

Environment Details

• Ubuntu 22.04
• Docker

Issue Tracking Info

• I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

[bitwarden-bot]

Thank you for reporting this issue! We've added this to our internal tracking system.
ID: PM-33983
Link (for internal use): https://bitwarden.atlassian.net/browse/PM-33983

[NovaSilentium]

Hi there,

I attempted to reproduce your issue and was unable to do so. Could please copy the contents of the bwdata/core/licenses/organization path to another folder for me to create a backup, then delete the contents of bwdata/core/licenses/organization

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The issue here will be closed.

Thanks!

[webmozart]

Deleting the contents of bwdata/core/licenses/organization resulted in the error "An unhandled server error has occurred." on the subscription endpoint.

I'll contact support, however, I consider this a bug since this worked during previous years.

[webmozart]

FYI clearing the bwdata/core/licenses/organization directory and copying the license there manually worked. I also renamed to the file to match the file name of the previously active license.

I would still expect this to work through the UI.

[filupmarley]

Thanks for this step @webmozart of copying the new license over. That fixed it for me.