[Camera Support]: DS-2CD3T647FWDAP2-LPTS PTZ cannot work properly #22580
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Describe the problem you are having
Feedback from the Chinese community indicates that the Hikvision DS-2CD3T647FWDAP2-LPTS camera is detected with PTZ support, but it fails to work properly. This model has dual lenses: one fixed bullet lens and one PTZ dome lens. However, both lenses return identical media profiles. As a result, the fixed non-PTZ lens incorrectly reports PTZ capability in its stream information, causing the PTZ function to be unavailable. Could we allow users to manually select which media profile to use, in order to resolve this issue? Version0.17.1-416a9b7 What browser(s) are you using?No response Frigate config filecameras:
hk_xiangxiabei_1:
record:
enabled: true #是否开启录制功能
alerts: #保留警报录制的天数
retain:
days: 7
mode: all
detections:
retain:
days: 7
mode: all
continuous:
days: 1
motion:
days: 2
ffmpeg:
output_args:
record: preset-record-generic-audio-aac
apple_compatibility: true # <- 启用MacOS和iPhone设备兼容模式
inputs:
- path: rtsp://127.0.0.1:8554/hk_xiangxiabei_main
input_args: preset-rtsp-restream
hwaccel_args: preset-nvidia
roles:
- record
- detect
- audio
detect:
width: 1280
height: 720
fps: 6
enabled: true
live:
streams:
主流: hk_xiangxiabei_main
review:
alerts:
labels:
- person
required_zones: beibaojing
detections:
required_zones: beijiance
objects: {}
lpr:
enabled: false
motion:
mask:
- 0.018,0.057,0.283,0.056,0.283,0.092,0.018,0.095
- 0.279,0.211,0.326,0.235,0.367,0.279,0.484,0.275,0.665,0.265,0.693,0.262,0.735,0.315,0.759,0.279,0.766,0.214,0.77,0.127,0.808,0.069,0.824,0.045,0.83,0,0.304,0,0.304,0.057,0.281,0.112,0.278,0.157
threshold: 35
contour_area: 35
improve_contrast: true
#############################################################################################################################################
zones:
beibaojing:
coordinates:
0.17,0.584,0.356,0.359,0.372,0.281,0.695,0.267,1,0.679,1,1,0,1,0,0.034
loitering_time: 4
objects: person
inertia: 3
beijiance:
coordinates:
0.027,0.107,0.276,0.097,0.275,0.167,0.275,0.217,0.344,0.248,0.356,0.354,0.172,0.578
loitering_time: 0
objects:
- bicycle
- car
- person
inertia: 3
hk_xiangxiadong_1:
record:
enabled: true
alerts:
retain:
days: 7
mode: all
detections:
retain:
days: 7
mode: all
continuous:
days: 1
motion:
days: 2
ffmpeg:
output_args:
record: preset-record-generic-audio-aac
apple_compatibility: true
inputs:
- path: rtsp://127.0.0.1:8554/hk_xiangxiadong_main
input_args: preset-rtsp-restream
hwaccel_args: preset-nvidia
roles:
- record
- detect
- audio
onvif:
host: 192.168.100.13
port: 80
user: frigate
password: password
tls_insecure: false
detect:
width: 1280
height: 720
fps: 6
enabled: true
#annotation_offset: -1000
live:
streams:
主流: hk_xiangxiadong_main
review:
alerts:
labels:
- person
objects: {}
lpr:
enabled: false
motion:
mask: 0.023,0.059,0.4,0.051,0.4,0.103,0.025,0.097
#############################################################################################################################################
threshold: 35
contour_area: 25
improve_contrast: trueRelevant Frigate log outputRelevant go2rtc log outputnoneFFprobe output from your cameranoneFrigate statsNo response Operating systemOther Linux Install methodDocker Compose Object DetectorTensorRT Network connectionWired Camera make and modelhikvision Screenshots of the Frigate UI's System metrics pages
Any other information that may be helpfulNo response |
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Answered by
hawkeye217
Mar 25, 2026
Replies: 3 comments 7 replies
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This is a known limitation with dual-lens cameras like the Hikvision DS-2CD3T647FWDAP2-LPTS. Your logs show the camera returns multiple ONVIF media profiles (Profile_101, Profile_102 for the fixed bullet lens, and Profile_201, Profile_202 for the PTZ dome lens), but Frigate automatically selects the first profile (Stream_101/Profile_101), which corresponds to the non-PTZ fixed lens. (1) Frigate does not currently expose a configurable The ONVIF configuration options available are: (2)
There is no For cameras with multiple lenses/streams that have separate PTZ configurations, this would require a feature enhancement to allow profile selection. You may want to track or contribute to the feature request at GitHub for this functionality. As a workaround, Hikvision cameras are noted to have incomplete ONVIF support in general, with MoveStatus not updating even on latest firmware. (3) 📚 Sources: Have another question? Just tag @inkeep. |
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0 replies
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I plan to refactor the ONVIF code in a future version of Frigate, I'll look to see if this can be improved then. |
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4 replies
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Thank you very much for your reply. This project is excellent, and I appreciate your efforts. Could you please allow users to add PTZ media profiles in the configuration file to solve short-term usage issues? If you need the debugging information for this camera, I can send it to you, because I really want to support this camera |
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As far as I know, this dual-camera setup commonly faces the issue of specifying PTZ control, which should be added to the configuration file. This is because Frigate commonly encounters the problem where the first media stream cannot be controlled using PTZ |
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Thank you. I understand the issue and will see if it makes sense to add for a future version of Frigate. |
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Okay, in our Chinese market, this type of camera has a high sales volume. It would be great if it is supported. I am very much looking forward to it. Finally, thank you for your efforts in the Frigate project. Thank you |
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This is improved in #22629 |
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3 replies
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I'm glad that your code has resolved the issue with my camera's PTZ (Pan-Tilt-Zoom) function. However, is it possible that my camera's PTZ not only supports up, down, left, and right movements, but also supports upper left, upper right, lower left, and lower right movements? Is this possible? What information can I provide to you |
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Glad to hear the new changes worked for you. While the ONVIF standard does support |
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I see. Thank you for your dedication. I wish the Frigate project will become better and better. Thank you |
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Answer selected by
hawkeye217
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This is improved in #22629