Bonsai Support Tickets 0.1.0

Added

• Tickets with references (BDC-1001 onwards), statuses (New, Open, Awaiting client, On hold, Solved, Closed), priorities, assignee, ticket type and site URL.
• Support Client and Support Agent roles. Clients see only their own tickets and are kept out of wp-admin.
• Admin ticket screen: conversation, reply box with Reply to client / Internal note modes, details sidebar and activity log.
• Ticket list: Active / Mine / Unassigned / Unverified / Solved views, filters, reference search, bulk assign/solve/close, and a "waiting on us" menu count.
• Private attachments (uploads and email) served only after a permission check.
• Outbound HTML email via wp_mail() for new tickets, replies, internal notes (to the assignee), assignment and solved, threaded per ticket.
• Inbound email from a Gmail/IMAP mailbox every 2 minutes. Reply matching by secret plus-address token, then by subject reference (sender-checked). Unknown senders create unverified tickets. Auto-replies and duplicates are skipped. #note support for agents.
• Built-in IMAP client and MIME parser, with no extension or Composer dependencies.
• Front end: [bst_my_tickets], [bst_submit_form], [bst_help_centre] shortcodes, theme-overridable templates and template functions.
• Help centre: Help articles post type (/help/) with topics.
• Settings screen in the Bonsai admin design system, with mailbox status, Test connection and Check now.
• Auto-close of solved tickets after a configurable number of days.
• Unit tests (email parsing), WordPress integration tests (permissions, inbound) and a manual checklist.
• Client registration: Register link under the log-in form and [bst_register]. The form takes client name, first/last name, email, website and phone. Accounts are Support Clients awaiting approval, with honeypot, minimum fill time and per-IP limit.
• Support → Sign-ups screen to approve (emails a set-password link) or reject sign-ups, with a menu count. New bst_approve_clients capability for agents and admins.
• Client name and phone fields on client accounts, shown in the ticket list, ticket header, Client dropdown (sorted by client) and a Users column.
• Account emails (registration received, new sign-up, account ready) using the ticket email design without a reference.
• Settings: Client registration on/off.
• bst_get_register_url(), bst_get_client_name().

Fixed

• Help topic pages (/help/topic/{topic}/) returned 404: the topic taxonomy is now registered before the Help articles post type, so its rewrite rules are not swallowed by the article attachment rule. Re-save Settings → Permalinks (or reactivate) on any site that already had the plugin active.

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Install: download bonsai-support-tickets.zip below (attached automatically by the release workflow) and upload it under Plugins → Add New. Sites with the plugin installed will be offered future updates automatically.