500 Error

[amitsaha]

Hello, i have followed the install instructions and I am getting a 500 Error when I visit the homepage (index.php):

Error 500

Houston, We Have A Problem.
Internal Server Error

What does this mean?

Something went wrong on our servers while we were processing your request. An error has occurred and this resource cannot be displayed. This occurrence has been logged, and a highly trained team of monkeys has been dispatched to deal with your problem. We're really sorry about this, and will work hard to get this resolved as soon as possible.

This error can be identified by a3ec71a5-bf48-4a75-815e-447aa684041f. You might want to take a note of this code.

Perhaps you would like to go to our home page?

I am not sure where do I look for the actual errors. I am on Fedora 23. I have looked into php fpm logs and nginx logs. I am not very familiar with running PHP applications, so any hints will be appreciated. Thanks and I do apologize in advance for filing this as an issue.

[jbrooksuk]

Did you follow the installation instructions at https://docs.cachethq.io/docs/installing-cachet?

[amitsaha]

That's right.

[jbrooksuk]

Can I see your FPM logs?

[GrahamCampbell]

And the laravel log file?

[amitsaha]

Okay, this is what I see in laravel log:

[2015-09-28 03:20:24] production.ERROR: exception 'RuntimeException' with message 'No supported encrypter found. The cipher and / or key length are invalid.' in /var/www/virtualhost1.com/Cachet/bootstrap/cache/compiled.php:6784
Stack trace:
#0 /var/www/virtualhost1.com/Cachet/bootstrap/cache/compiled.php(1086): Illuminate\Encryption\EncryptionServiceProvider->Illuminate\Encryption\{closure}(Object(Illuminate\Foundation\Application), Array)
#1 /var/www/virtualhost1.com/Cachet/bootstrap/cache/compiled.php(1039): Illuminate\Container\Container->build(Object(Closure), Array)
#2 /var/www/virtualhost1.com/Cachet/bootstrap/cache/compiled.php(1577): Illuminate\Container\Container->make('encrypter', Array)
#3 /var/www/virtualhost1.com/Cachet/bootstrap/cache/compiled.php(1131): Illuminate\Foundation\Application->make('Illuminate\\Cont...')
#4 /var/www/virtualhost1.com/Cachet/bootstrap/cache/compiled.php(1115): Illuminate\Container\Container->resolveClass(Object(ReflectionParameter))
#5 /var/www/virtualhost1.com/Cachet/bootstrap/cache/compiled.php(1101): Illuminate\Container\Container->getDependencies(Array, Array)
#6 /var/www/virtualhost1.com/Cachet/bootstrap/cache/compiled.php(1039): Illuminate\Container\Container->build('Illuminate\\Cook...', Array)
#7 /var/www/virtualhost1.com/Cachet/bootstrap/cache/compiled.php(1577): Illuminate\Container\Container->make('Illuminate\\Cook...', Array)
#8 /var/www/virtualhost1.com/Cachet/bootstrap/cache/compiled.php(9279): Illuminate\Foundation\Application->make('Illuminate\\Cook...')
#9 /var/www/virtualhost1.com/Cachet/bootstrap/cache/compiled.php(2776): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#10 [internal function]: Illuminate\Foundation\Http\Middleware\CheckForMaintenanceMode->handle(Object(Illuminate\Http\Request), Object(Closure))
#11 /var/www/virtualhost1.com/Cachet/bootstrap/cache/compiled.php(9279): call_user_func_array(Array, Array)
#12 /var/www/virtualhost1.com/Cachet/vendor/fideloper/proxy/src/TrustProxies.php(47): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#13 [internal function]: Fideloper\Proxy\TrustProxies->handle(Object(Illuminate\Http\Request), Object(Closure))
#14 /var/www/virtualhost1.com/Cachet/bootstrap/cache/compiled.php(9279): call_user_func_array(Array, Array)
#15 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#16 /var/www/virtualhost1.com/Cachet/bootstrap/cache/compiled.php(9269): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#17 /var/www/virtualhost1.com/Cachet/bootstrap/cache/compiled.php(2053): Illuminate\Pipeline\Pipeline->then(Object(Closure))
#18 /var/www/virtualhost1.com/Cachet/bootstrap/cache/compiled.php(2036): Illuminate\Foundation\Http\Kernel->sendRequestThroughRouter(Object(Illuminate\Http\Request))
#19 /var/www/virtualhost1.com/Cachet/public/index.php(54): Illuminate\Foundation\Http\Kernel->handle(Object(Illuminate\Http\Request))
#20 {main} {"identification":{"id":"48efcafa-0386-48c1-96ea-470dcdea14a2"}} 

I tried generating a key using php artisan key:generate and replacing it in my .env, but still get the same issue.

This is my .env:

APP_ENV=production
APP_DEBUG=true
APP_URL=https://virtualhost1.com
APP_KEY=bC85yCjCZrakxS16v9X7IjX17xpkDif4

DB_DRIVER=mysql
DB_HOST=localhost
DB_DATABASE=cachet
DB_USERNAME=homestead
DB_PASSWORD=secret

CACHE_DRIVER=file
SESSION_DRIVER=file
QUEUE_DRIVER=database

MAIL_DRIVER=smtp
MAIL_HOST=mailtrap.io
MAIL_PORT=2525
MAIL_USERNAME=null
MAIL_PASSWORD=null
MAIL_ADDRESS=null
MAIL_NAME=null

REDIS_HOST=null
REDIS_DATABASE=null
REDIS_PORT=null

[GrahamCampbell]

You forgot to run the cpnfig cache command.

[jbrooksuk]

php artisan config:cache.

[amitsaha]

Thanks, that "fixed" it. I now get a PDO exception, which I will investigate further.

Shouldn't that step be mentioned in the install docs?