github.com/cloudcarpenter

• Accomplished technical leader with 15+ years of experience building and scaling high-impact Customer Success organizations that empower thousands of clients to succeed.
• Brings deep expertise in cloud architecture, customer success, and sales operations, with a proven ability to partner seamlessly with engineering, marketing, design, and executive teams.
• Known for cultivating strong, long-term client relationships and guiding teams to consistently exceed strategic business objectives while delivering exceptional customer experiences.
• Recognized by senior leadership for innovative thinking, operational excellence, and the ability to develop and elevate high-performing technical professionals.

• Held AWS Solutions Architect Associate certification Aug 2019-2025
• Designed and launched GoDaddy’s first Omni-Commerce Account Management program, accelerating growth among high-volume merchant segments
• Lead 3x revenue growth for Media Temple’s Managed Cloud Services by driving strategic expansion with extremely limited resources
• Helped build and scale Rackspace Hosting’s first Cloud-focused Customer Success organization, contributing significantly to increased market share and cloud adoption

Consultant / Independent - San Antonio, TX / 06.2025-present

• Provide expert guidance and recommendations to homeowners looking to enhance or renovate their living spaces and lifestyles
• Consult with clients to make informed decisions about their projects and develop comprehensive plans ensuring a smooth process
• Create 3D renderings of project designs, source cost-effective materials, and ensure project is achievable within ideal timelines
• Execute projects with efficiency, cleanliness, and attention to detail to deliver an exceptional experience with enduring value

Sr. Manager of Customer Success / GoDaddy - remote, TX / 11.2022 - 06.2025

• Spearheaded the planning and launch of the Omni-Commerce Account Management organization, establishing a clear team structure, defining roles, and implementing operational tools and scalable processes
• Developed and productized the company’s first omni-commerce service plans, encompassing support for payment processing, e-commerce platforms, email marketing, social media management, and custom development
• Revitalized the Reseller and Partner programs, generating cost-effective, high-value revenue through the expansion of referral networks and the introduction of new cross-selling opportunities
• Directed the comprehensive Account Management strategy, which included rollout planning and Salesforce implementation, to enhance operational efficiency and ensure data integrity
• Oversaw AWS cloud hosting product operations, managed billing administration, contract negotiations, operational workflows, and pricing updates
• Established robust reporting frameworks, including metrics dashboards, workforce plans, documentation, and regular presentations on performance for executive leadership
• Managed VIP customer escalations, coordinating cross-functional resolution efforts, conducting post mortem meetings, and implementing process enhancements to prevent future occurrences
• Leveraged billing, reporting, and analytics tools to identify opportunities for profitability and facilitate sustainable revenue optimization

Manager of Customer Success / GoDaddy - remote, TX / 10.2019 - 10.2022

• Lead team of Senior Customer Success Managers through brand acquisition, systems integrations, data migrations, and customer base migration while maintaining consistent revenue growth and retention
• Partnered with Product, Engineering, Marketing, and Support teams to convert customer feedback into actionable plans and implemented new product features
• Lead daily Scrum huddles with Senior CSMs, Engineers, and others to ensure transparency, productivity, and accountability
• Conducted weekly one-on-one meetings with CSMs to provide guidance through customer issues and foster professional growth
• Administered Customer Success CRM platform (ClientSuccess), securely maintained critical client data, and trained new platform users

Senior Customer Success Manager / Media Temple - remote, TX / 05.2017 - 10.2019

• Managed account portfolio of 50-100 cloud hosting clients generating over $2 million in annual recurring revenue
• Cultivated and maintained long-term relationships with high-value clients by comprehensively understanding their business objectives and driving successful projects to achieve their desired outcome
• Conducted remote monthly and quarterly business reviews with executives, designers, marketers, project managers, developers, and engineers
• Provided proactive, consultative advice for enhancing cloud workloads by leveraging AWS, CloudCheckr, Tableau, and other BI tools
• Developed a customer onboarding program designed to increase cloud adoption, reduce implementation times, and expedite time-to-value
• Maintained critical insights through meticulous documentation of customer interactions and utilized project management tools to plan, monitor, and report on customer progress

Account Executive / Filestack - San Antonio, TX / 03.2016 - 05.2017

• Assisted customers in their purchasing decisions by effectively demonstrating product value to their organizations
• Cultivated relationships with existing clients to identify opportunities for expansion and developed customized SaaS plans tailored to meet customer needs regarding resources, features, and pricing
• Conducted live product demonstrations for prospective clients, both remotely and on-site
• Managed the complete B2B and B2C sales cycle from lead generation to closure
• Consistently achieved or surpassed individual sales quotas each month

Cloud Launch Manager / Rackspace - San Antonio, TX / 09.2012 - 03.2016

• Played pivotal role in establishing the inaugural onboarding program for Rackspace Cloud customers, acting as the primary point of contact for new cloud-hosting accounts
• Educated customers on best practices, ensured product alignment, and set realistic expectations for support
• Trained, mentored colleagues to enhance their proficiency in cloud technologies and applicable workloads
• Created, maintained internal documentation, along with other critical sales and support collateral