A support ticket system for your Contensio site. Visitors submit tickets, admins manage them with priorities, categories, agent assignment, and threaded replies. Internal notes for team-only communication.
- Public ticket submission - visitors submit tickets via a public form (guests or logged-in users)
- Ticket tracking - visitors look up their ticket by number + email and reply to it
- Admin inbox - list tickets by status (Open, My Tickets, Unassigned, Closed) with search
- Ticket detail - full conversation view with threaded replies, status/priority/agent sidebar
- Agent assignment - assign tickets to admin users, auto-assign on first reply
- Categories - categorize tickets with color-coded labels
- Priority levels - low, normal, high, urgent with visual badges
- Status workflow - open, pending, in progress, resolved, closed
- Internal notes - private notes visible only in the admin, not to the requester
- Reply timeline - chronological replies with agent/requester/system badges
- First response tracking - automatically records when the first agent reply is sent
- Ticket numbers - auto-generated (TICK-0001, TICK-0002, ...) for easy reference
- Soft deletes - deleted tickets can be recovered
- Configurable URL - change the public slug (default
/support) from settings
- Enable the plugin in the admin Plugins panel.
- Go to Tickets > Settings to configure the page title, URL slug, and access options.
- Optionally create categories under Tickets > Categories.
- Link
/support(or your configured slug) from your site navigation.
/support- ticket submission form/support/track- look up a ticket by number + email/support/TICK-0001- view ticket detail and reply
AGPL-3.0-or-later. See LICENSE file.