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v1.7.0: Customer & Organization Intelligence

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@drewburchfield drewburchfield released this 25 Mar 16:59
v1.7.0
f94a440

What's New

Customer Lookup

Look up any customer by name, email, or advanced query. Get their full profile with contact details, or search by exact email using the v3 API with cursor pagination.

  • listCustomers - Browse and search customers
  • searchCustomersByEmail - Find a customer by email address
  • getCustomer - Full customer profile with embedded contacts and address
  • getCustomerContacts - All contact channels (emails, phones, chats, social profiles, websites, address)

Organization Traversal

Explore organizations and traverse the full relationship graph: org to members to their conversations.

  • listOrganizations - Browse organizations sorted by activity, name, or size
  • getOrganization - Organization profile with customer and conversation counts
  • getOrganizationMembers - Everyone in an organization
  • getOrganizationConversations - Complete support history for an organization

Workflow Examples

Customer investigation: searchCustomersByEmail -> getCustomer -> getCustomerContacts -> structuredConversationFilter -> getThreads

Account review: listOrganizations -> getOrganization -> getOrganizationMembers -> getOrganizationConversations

Improvements

  • Expanded PII redaction coverage across all customer and organization output paths
  • Improved rate limit handling with proper retry behavior
  • Better input validation with stricter schema checks
  • Inbox cache now persists for 24 hours (previously refreshed too frequently)
  • MCP SDK upgraded to 1.27.1

Install

npm install help-scout-mcp-server@1.7.0

Or download the .mcpb file below for Claude Desktop one-click install.

Full Changelog: v1.6.2...v1.7.0

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