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kyle-ds merged 1 commit into from
Apr 19, 2023
Merged

Update general-troubleshooting-steps.md #614

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6 changes: 3 additions & 3 deletions faq/general-troubleshooting-steps.md
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Expand Up @@ -25,8 +25,8 @@ permalink: /faq/general-troubleshooting-steps.html
- Linux, `/opt/dynamsoft/DynamsoftService/log`

2. Set the log level
- For only one client machine, go to the application with Dynamic Web TWAIN integrated, press F12 to open the development tools, switch to "console" tab and enter the command "DWObject.LogLevel = 1" to enable the debugger mode.
- For all client machines, set [ `LogLevel` ]({{site.info}}api/WebTwain_Util.html#loglevel) to 1 in your code. This property should be set as soon as the `WebTwain` instance is created. For example, in the event `Dynamsoft_OnReady`
Option A - Single client machine troubleshooting - go to the application with Dynamic Web TWAIN integrated, press F12 to open the development tools, switch to "console" tab and enter the command "DWObject.LogLevel = 1" to enable the debugger mode.
Option B - For all client machines (application wide) - set [ `LogLevel` ]({{site.info}}api/WebTwain_Util.html#loglevel) to 1 in your code. This property should be set as soon as the `WebTwain` instance is created. For example, in the event `Dynamsoft_OnReady`
```javascript
function Dynamsoft_OnReady() {
DWObject = Dynamsoft.DWT.GetWebTwain("dwtcontrolContainer");
Expand All @@ -41,4 +41,4 @@ permalink: /faq/general-troubleshooting-steps.html
- On macOS, the log files are in `Go > Applications > Dynamsoft > DynamsoftServicex64_17 > {installed version No.} > log`
- On Linux, the log files are in `/opt/dynamsoft/DynamsoftServicex64_17/log`

5. Set log level back to the default value (0) to disable the debugger mode, otherwise the operation speed will be affected.
5. Set log level back to the default value (0) to disable the debugger mode, otherwise the operation speed will be affected.