Bugs Resolved

Bugs resolved

Bugs that have been reported, understood and fixed — each one written up so you can see what was actually wrong rather than just that something changed.

Every write-up covers the same ground: what you saw, what was broken underneath, how it was fixed, which files changed, and how the fix was proved. They are written to be read by somebody who has hit the same symptom, so the plain-English half comes first and the code comes after.

Found something? Please open an issue. A report with the steps to reproduce it is worth a great deal — several of the entries below were diagnosed correctly by the person who reported them.

---

Resolved

Reported	What was wrong	Module(s)	Issue	Resolution
Aug 2026	The notification bell showed a correct red count and opened to an empty panel on the home page, while working everywhere else — it was never sending the request, and the error handler sat one line below the failure so nothing was reported	Notifications · System · Problem Management	#78	The notification bell opened to nothing
Aug 2026	Renaming the Operational impact level split the status board in two — services in an incident showed the new name, healthy ones kept the old one and lost their badge colour	Service Status · Self-Service Portal · Watchtower · REST API	#70	Renaming an impact level
Aug 2026	login.php was missing — a rewrite rule had been hiding around ninety wrong paths, so installations without one (nginx, or Apache with AllowOverride None) could not sign in	Core · Installation	#68	Root folder tidy · Running on nginx
Aug 2026	Mailboxes set to app-only authentication could receive email but never send any — every outgoing route addressed the message to "the signed-in user's mailbox", which does not exist in app-only mode	Tickets · Workflows · Self-Service Portal	#67	Why app-only mailboxes could not send email

---

Closed, but not yet written up

These were reported and fixed before this page existed, and deserve the same treatment. Listed here so the gap is visible rather than quietly forgotten.

What was wrong	Issue
API keys generated in the interface were not stored in the apikeys table	#65
Priorities were missing on ticket creation	#40

---

What counts as a bug here

This page is for things that were broken, not for things that were missing. Suggestions, feature requests and new modules are tracked separately:

• Features and improvements as they ship — freeitsm.co.uk/updates.php
• Ideas being considered — Blue sky thinking
• Everything else — the GitHub issues list

A few recurring themes are worth knowing about in their own right, because they are the sort of thing that bites more than once:

• Workflow & webhook pitfalls — the failures that look like nothing happening
• Database integrity — foreign keys and constraints, and what happens without them
• Mailbox authentication — the troubleshooting table for email that will not send or collect