Confidential tickets: workflow Send email and calendars now covered (3.0.0) - HOLD until v3.0.0 is tagged
Confidential tickets stay inside FreeITSM (AI, webhooks, trackers); Blue sky: Portal managers - ideas not yet built
Portal managers (discussion #62 step 3): user page, developer guide; Confidential / Who has seen / Ticket views / Portal privacy / Contact details / System / portal pages updated; shared person editor documented
Confidential tickets: portal control is a switch, not a tick
Confidential tickets (discussion #62 step 1): user page, developer guide, Tickets / portal / REST API pages