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Ed Mozley edited this page May 13, 2026
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Welcome to the FreeITSM wiki!
FreeITSM — an open-source IT Service Management platform · github.com/edmozley/freeitsm · MIT licence
- Installation
- ⏰ Scheduled tasks (cron jobs)
- Architecture
- AI Providers
- Internationalisation (i18n)
- Timezones & Time Handling
- Theming & Dark Mode
- ⌨️ Command palette (⌘K)
- 🔍 Searching inside tickets
- 📄 Attached documents
- Mobile‑Friendly
-
Security
- Layer 1 — which modules you can enter
- ↳ 🧩 Module Access Control
- ↳ 🛠️ Module Access — Developer Guide
- Layer 2 — what you can administer
- ↳ 🎭 Roles & Permissions
- ↳ 🛠️ Roles — Developer Guide
- ↳ 🔤 Why capabilities are constants
- Layer 3 — the System module
- ↳ 🔑 Admin Access Control
- Hardening
- ↳ 📄 Security review response 2026-08
- ↳ 🛡️ Security hardening 2026-08
- ↳ 🛠️ Security hardening 2026-08 — Developer Guide
- ↳ 🛡️ Round three — plain English
- ↳ 🛠️ Round three — Developer Guide
- Single Sign-On (SSO)
- 🗂️ LDAP & Active Directory
- Browser Extension
- API Reference
-
🔌 REST API — how it works
- ↳ 🎫 REST API: Tickets
- ↳ 💻 REST API: Assets
- ↳ 🔴 REST API: Problems
- ↳ 🟠 REST API: Changes
- ↳ 📚 REST API: Knowledge
- ↳ ✅ REST API: Tasks
- ↳ 🗄️ REST API: CMDB
- ↳ 📜 REST API: Contracts
- ↳ 🗓️ REST API: Calendar
- ↳ 💿 REST API: Software
- ↳ 🚦 REST API: Service Status
- ↳ ☀️ REST API: Morning Checks
- ↳ 📝 REST API: Forms
- ↳ ⚙️ REST API: Workflow
- ↳ 🗺️ REST API: Network Mapper
- ↳ 🧭 Using the API docs page
- ↳ 📐 OpenAPI specification
- ↳ ✅ OpenAPI: kept correct
- ↳ 🛠️ Maintaining the catalogue
- Watchtower
-
Tickets
- ↳ Mailbox Authentication
- ↳ 📤 Email send log
- ↳ Basic IMAP mailboxes
- ↳ Email rendering & images
- ↳ SLA Management
- ↳ WhatsApp channel
- ↳ 💬 Web chat channel
- ↳ 🟣 Slack channel
- ↳ 🔗 Linking tickets
- ↳ 🗒️ Canned responses
- ↳ ✉️ Limiting replies to particular senders
- ↳ ✍️ Email signatures
- ↳ 🌐 The public web address
- ↳ 🙋 Raising a ticket for someone else
- ↳ 🔀 Merging tickets
- ↳ ⑂ Splitting tickets
- ↳ ✅ Selecting several tickets
- ↳ 🛠️ Snoozing tickets — Developer Guide
- ↳ 👥 Collision detection
- ↳ ⏱️ Time tracking
- Problem Management
- Tasks
- Assets
- Knowledge
- Change Management
- Calendar
- Morning Checks
- Reporting
- Software
- Forms
- Contracts
- Service Status
- 🔔 Notifications
- 🚨 War Room
- Self-Service Portal
- LMS
- Process Mapper
- CMDB
- Network Mapper
- Workflows
- Issue trackers (Jira, Azure DevOps)
- System
-
Overview
- ↳ 📊 Progress tracker
- ↳ Concepts & vocabulary
- ↳ Email routing & mailboxes
- ↳ Settings: global vs per-company
- ↳ Users & self-service
- ↳ Staff cross-company access
- ↳ Worked examples
- ↳ Pitfalls & gotchas
- ↳ Scope: what it's for
- ↳ 🛠️ Developer Guide (make a module multi-company)
- ↳ 🗄️ Case study: CMDB (a linked graph)
- ↳ 🧪 Test harness (prove it's isolated)