Confidential tickets stay inside FreeITSM (AI, webhooks, trackers); Blue sky: Portal managers - ideas not yet built
Managers: every manager has the portal bell
Managers: telling managers about new tickets (email or the portal bell), Team tickets paging and filters; the bell is now shared by the app and the portal
Managers: dev guide covers the page layout, tabs and the why modal; Tickets and Assets user pages brought up to date (shared editor, optional email, manager type-ahead, Manager access)
Portal managers (discussion #62 step 3): user page, developer guide; Confidential / Who has seen / Ticket views / Portal privacy / Contact details / System / portal pages updated; shared person editor documented