Add "Contact support" to EDOT Troubleshooting

troubleshoot/ingest/opentelemetry/contact-support.md

@@ -0,0 +1,125 @@
+---
+navigation_title: Contact support
+description: Learn how to contact Elastic Support and what information to include to help resolve issues faster.
+applies_to:
+  stack:
+  serverless:
+    observability:
+  product:
+    edot_collector: ga
+products:
+  - id: cloud-serverless
+  - id: observability
+  - id: edot-collector
+---
+
+# Contact support
+
+In some cases, you may unable to resolve an issue with the Elastic Distributions of OpenTelemetry (EDOT) using the troubleshooting guides.
+
+If you have an [Elastic subscription](https://www.elastic.co/pricing), you can contact Elastic support for assistance. You can reach us in the following ways:
+
+* **Through the [Elastic Support Portal](https://support.elastic.co/):** The Elastic Support Portal is the central place where you can access all of your cases, subscriptions, and licenses.
+
+* **By email:** [support@elastic.co](mailto:support@elastic.co)
+
+  :::{tip}
+  If you contact us by email, use the email address you registered with so we can help you more quickly. If your registered email is a distribution list, you can register a second email address with us. Just open a case to let us know the name and email address you want to add.
+  :::
+
+  :::{warning}
+  All cases opened by email default to a normal severity level. For incidents, open a case through the [Elastic Support Portal](https://support.elastic.co/) and select the [appropriate severity](https://www.elastic.co/support/welcome#what-to-say-in-a-case).
+  :::
+
+Providing a clear description of your issue and relevant technical context helps our support engineers respond more quickly and effectively.
+
+## What to include in your support request
+
+To help Elastic Support investigate the problem efficiently, please include the following details whenever possible:
+
+### Basic information
+
+* A brief description of the issue
+* When the issue started and whether it is intermittent or consistent
+* Affected environments (dev, staging, production)
+* Whether you’re using Elastic Cloud or self-managed deployments
+* The version of the Elastic Stack you're using
+* Any additional context to help support understand the full data flow (from the instrumented applications at the edge to {{es}})
+
+### Deployment context
+
+* Are you using a [standalone EDOT Collector](opentelemetry://reference/edot-collector/config/default-config-standalone.md) or [Kubernetes](opentelemetry://reference/edot-collector/config/default-config-k8s.md)?
+* If applicable, include:
+  * Helm chart version and values (for Kubernetes)
+  * Container image version
+
+### Configuration
+
+* Your full or partial EDOT Collector configuration file or files, redacted as needed
+* Environment variables that may affect telemetry
+* Any overrides or runtime flags, such as `--log-level=debug` or `--config` path
+* To enable debug logging in Kubernetes environments using the Helm chart, set the log level explicitly with:
+
+  ```yaml
+  collector:
+    args:
+      - "--config=/etc/otel/config.yaml"
+      - "--log-level=debug"
+  ```
+
+  In Kubernetes environments with multiple EDOT Collector pods, be sure to collect logs and configuration from all instances. You can use `kubectl` to list and inspect each:
+
+  ```sh
+  kubectl get pods -l app=edot-collector
+  kubectl logs <pod-name> --container edot-collector
+  ```
+  Repeat for each Collector pod to provide complete context for support.
+
+### Logs and diagnostics
+
+* Recent Collector logs with relevant errors or warning messages
+* Output from:
+
+  ```bash
+  edot-collector --config=/path/to/config.yaml --dry-run
+  ```
+* Output from:
+
+  ```bash
+  lsof -i :4317
+  kubectl logs <collector-pod>
+  ```
+
+### Data and UI symptoms
+
+* Are traces, metrics, or logs missing from the UI?
+* Are you using the [Elastic Managed OTLP endpoint](https://www.elastic.co/docs/observability/apm/otel/managed-otel-ingest/)?
+* If data is missing or incomplete, consider enabling the [debug exporter](https://github.com/open-telemetry/opentelemetry-collector/blob/main/exporter/debugexporter/README.md) to inspect the raw signal data emitted by the Collector. 
+
+  You can use it for specific signals (logs, metrics, or traces) by adding a pipeline like:
+
+  ```yaml
+  exporters:
+    debug:
+      verbosity: detailed  # options: normal, detailed
+
+  service:
+    pipelines:
+      traces:
+        receivers: [otlp]
+        processors: [batch]
+        exporters: [debug]
+  ```
+
+  This helps verify whether the Collector is receiving and processing telemetry as expected before it's sent to Elasticsearch.
+
+## Next steps
+
+When you’ve gathered the information above relevant to your case:
+
+1. Log in to the [Elastic Support portal](https://support.elastic.co/)
+2. Open a new case and fill in the form.
+3. Attach your logs, configs, or example files. Redact sensitive data.
+
+Our support team will review your request and get back to you as soon as possible.
+

troubleshoot/ingest/opentelemetry/toc.yml

@@ -15,4 +15,5 @@ toc:
           - file: edot-sdks/java/proxy-issues.md
       - file: edot-sdks/nodejs/index.md
       - file: edot-sdks/php/index.md
-      - file: edot-sdks/python/index.md
+      - file: edot-sdks/python/index.md
+  - file: contact-support.md