v1.1.0

What's Changed

Model-scoped ticket operations (#25)

• Moved ticket operations (status transitions, assign/unassign, priority, department, replies, activity logging) into Ticket model scope
• Use mass assignment for ticket/reply creation
• Fire TicketCreated/TicketUpdated via model hooks, ReplyCreated/InternalNoteAdded via Reply::booted()
• Added LogTicketStatusChange listener

Reference generation at model creation (#30)

• Centralized reference generation in model boot hooks — no more scattered TEMP + saveQuietly patterns
• Auto-generates reference if not explicitly provided
• Auto-sets status to Open if not provided

Bug fixes (#25, #26, #31)

• Fix TicketCreated event timing — listeners now receive the final ESC-XXXXX reference, not TEMP-{uuid}
• Fix double-dispatch of InternalNoteAdded
• Fix markEscalated() incorrectly setting resolved_at
• Fix variable shadowing in assign() and changeDepartment() error messages
• Restore TicketPriority::from() cast in inbound email guest ticket creation
• Register LogTicketStatusChange listener in service provider
• Add Notifiable trait to HasTickets

Housekeeping

• PSR-12 code style fixes
• Removed accidental package-lock.json