feat(capacity): per-agent ticket capacity tracking#66
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Port agent capacity from the Laravel reference. Adds an AgentCapacity model + table (per agent, per channel: a configurable max_concurrent ceiling and a running current_count, unique on user_id+channel) with pure has_capacity / load_percentage helpers, and a CapacityService that creates rows on demand (default ceiling 10) and increments/decrements load, plus can_accept_ticket() so routing can avoid overloading agents.
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Ports agent capacity from the Laravel reference, continuing the cross-backend parity sweep. (WordPress was one of two backends still missing this domain.)
What
AgentCapacitymodel + table (escalated_agent_capacityvia dbDelta): per agent, per channel — a configurablemax_concurrentceiling (default 10) and a runningcurrent_count, unique on(user_id, channel). Purehas_capacity()/load_percentage()helpers plus$wpdbCRUD,find_or_create(), andincrement()/decrement()(never below zero).CapacityService— mirrors the LaravelCapacityService:can_accept_ticket(),increment_load(),decrement_load(),all_capacities().Verification
php -lclean on all files.vendor/bin/pint --test(the lint CI gate) passes on all changed files.Test_Capacity_Service— pure tests forhas_capacity/load_percentage+ a live-wpdb flow test (fill to ceiling → blocked → release → free; decrement floors at zero). Runs in CI against the WP test harness.