Requesting Commercial Access for an approved Seller App — no upgrade option visible; what are the requirements?

[ejderusa-sketch]

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Question / discussion

Hello,

I have an approved app and I would like to request Commercial Access, but I cannot find where to do it, and I would like to understand the requirements.

Setup: My app is approved and appears under "Seller Apps" in my Developer Portal Dashboard (status: Approved).

Problem: There is no "Request Commercial Access" option anywhere. The app's three-dot (⋮) menu only shows "Edit callback URLs" and "Go to Webhook portal", and the Settings page only has the Developer Mode toggle. I do not see any commercial-access upgrade path for this app.

Questions:

1. How do I request Commercial Access for an approved app? Is the upgrade only available for "Personal Apps" and not "Seller Apps"? If so, do I need to create a new Personal App and migrate, or can a Seller App be upgraded in place?
2. 2. What are the exact requirements and review criteria for Commercial Access?
3. 3. What is the typical review timeline?
4. 4. Are there specific data-handling / privacy-policy requirements I should meet before applying?
      Use case: The app is an internal order-fulfillment and shop-management tool. I run a packaging & shipping (fulfillment) service for a small group of Etsy sellers (currently ~15, growing toward ~20-30) who authorize the app via OAuth. The software itself is free — my revenue comes from the fulfillment service, not from the software. I only access order data needed to fulfill and ship orders (item, SKU, quantity, variations, shipping address). I do not access buyer email addresses (the API does not provide them) and I do not use buyer data for any off-platform marketing. OAuth tokens are stored securely server-side and are never exposed to the browser. I already have a privacy policy and an app home page.

Thank you for your guidance.

[openapi-support[bot]]

Hi there, we apologize for the confusion. Updates will be made in the near future to further distinguish the two types of apps.
To answer your questions...

1. A Commercial Upgrade is only available to Personal Apps. We do not allow users to have both Seller Apps and Personal/Commercial Apps (see here. To achieve what you are looking for, we will need to suspend your active seller app and you will need to reapply for Personal access.
2. See here.
3. Personal app access typically takes a couple of days, commercial access takes longer

Thank you again for your support of the Etsy API, please let us know in the thread if you would like us to suspend your Seller App so that you can reapply for Personal Access.