Chat feature is mistaken for customer support widget

[ComputelessComputer]

Summary

Users do not discover the in-app chat feature because its placement (bottom-right corner) and appearance match the common pattern for customer support widgets. Users assume it is support chat, not a meeting query tool.

Impact

Users who would benefit from querying their meeting transcripts via chat never try it. Instead they export transcripts and paste them into external tools (e.g. ChatGPT) for summarization — a workflow the built-in chat already supports.

Suggestion

Reconsider placement, labeling, or onboarding to make it clear this is an AI assistant for querying meeting content, not customer support.

[devin-ai-integration]

This issue appears to have been addressed by several changes on main:

1. Chat moved into the tab bar (PR fix: move chat access into the tab bar during pre-listening notes #4728, commit 13b76a8) — Chat access is now a tab-bar icon button rather than a bottom-right floating widget, eliminating the customer-support-widget placement pattern.
2. AI assistant named "Charlie" (PR feat: name the AI assistant Charlie #4685, commit cbd70c5) — The assistant now has a distinct identity ("Charlie") rather than an anonymous chat bubble, making its purpose clearer.
3. Chat refactor (PR Chat refactor #4693, commit d79d1e5) — Comprehensive chat UI redesign improving discoverability and clarity.
4. Chat usability improvements (PR feat: improve desktop chat panel usability  #4713, commit effb632) — Further polish to the chat panel UX.

These changes collectively address the placement, labeling, and discoverability concerns raised in this issue.

Closing this issue. If this is not fully resolved, please reopen and provide details.