v1.0.8.0
Pre-release
Pre-release
·
860 commits
to development
since this release
What's new?
Since our last release we've been implementing various cool features to make FAVEO more reliable, so you can provide your clients a good experience while solving their problem.
Advanced User Module
Change user's role
- Added a team member as a user and unable to make him/her agent again? Don’t worry now as an admin you can change the role of users.
Delete users
- Now admins can delete users/agents from the system.
Password reset
- Admin can change password for users, which they will receive in a mail or simply by contacting the admin.
One command for all cron jobs
- Now you don't need to set different cron job commands for various jobs like ticket fetching, sending daily reports and close ticket workflow. Just add a single cron command and set frequency for running the jobs in system's job scheduler. The system will do it all via single command.
System Reports
- Now you can see report for each Help topic for selected date range up to 6 months
- Report shows
- Total created tickets for selected help topic
- Total closed tickets for selected help topic
- Total reopened tickets for selected help topic
- Generate PDF of the reports
Custom URL redirection and SSL support in URL
- Set your system's URL as WWW or non WWW, user will be redirected to set URL no matter what s/he enters.
- Set URL redirection for 'http://' or 'https://' as per your server specification.
Various web platform integration for login
- Nobody likes to follow Signup process these days, so allow your clients/agents to log in via different social media platforms like Facebook, Twitter, LinkedIn or Google.
- Git developers working in the team, allow them to login via GitHub or Bit-bucket.
Due Today
- Now dashboard has one more option which shows the count of all the tickets which have a current date as their due date and will become due. Clicking on it will open the list of all tickets which are going to be due in current date.
Updates for Custom Forms
- Added Multi level child-parent relationship between custom forms.
- This allows to open different child forms on selecting an option in a parent form based on selected values.
- Link parent form with help-topic and client will see all linked forms on selecting that help-topic in ticket creation form.
Dynamic priority for tickets
- Add custom priority, edit or delete system priority
- Set custom color for priority
- Set active/inactive status for priority
- Set the visibility of priority public/private - show priority in the ticket creation form (to users) in client panel
Email non mandatory
- Added an option to make email field non mandatory for user/ticket creation.
Note If email is non-mandatory we'll try to send a message to a user on his mobile using Faveo SMS plugin, if you don't have the plugin we recommend you to keep email mandatory for authentication of user's account.
Laravel logs
- Keeps track of all the processes and errors in a log file.
- Diurnal log files, view log for selected date
- Option to download/delete log files.
Implemented Laravel queue
- Implemented Laravel queue service and job scheduler for background process like fetching mails, sending outgoing mails to fasten up the system.
Bugs solved
Email bugs
- solved bugs for inline attachments in emails
- Outlook mail configuration error
- Queueing outgoing mails to make the system faster
Code cleanup
- Inspected and removed unnecessary code
Knowledge base
- various issues related to the knowledge base/ category list/ meta-tag for search engine
Others
- Solved: "Select all" checkbox in user profile view not working
- Solved: Showing inactive teams and agents in ticket assignment option in ticket details
- Solved: Same email address can be configured multiple times in email settings
- Solved: Installing step 6 clicking on install twice submits form twice and results in an error.