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v1.9.0

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@mverma16 mverma16 released this 14 Dec 15:19
· 693 commits to master since this release
v1.9.0
70d1b1f

Change Log

Please note: We are still using Chumper/Datatable in some tables. But this packages has been abandoned by the author and we'll update all datatables with Yajra/laravel-datatables in future releases.

  • Updated dummy database for installation
  • Version tag correction, following semantic versioning X.Y.Z format.
  • Login/registration screen layouts
  • Attachment files storage option

Bug fixes

  • Solved various issues listed on GitHub issue list
  • Ticket listing table optimization
    • Updated datatable package
    • Server side processing in datatables
  • Query optimization in admin/agent layouts for fast processing

Known Bugs

  • In ticket timeline the reply content added by clients are rendered using "iframe". The "iframe" behaves differently in different browsers. Height of iframe is not responsive.

    Chrome is recommended browser to open ticket timeline.

Upgrade guide

Follow this Wiki article to update your FAVEO to v1.9.0

Update your configured system email(s)

As notified by various users and recent crash reports we noticed that Encryption for incoming settings in configured email(s) is resetting after database update. Please update your system configured mail(s)

Note: Do this for all configured mails

  • Go to Admin Panel > Emails > Click on edit
  • Check and select your encryption for incoming and outgoing settings
  • Click on update to save settings

Update ticket number settings

While creating ticket the system assign the unique number to all the tickets. You can change these randomly generated number using 'Admin Panel'.

  • Go to admin panel
  • Click on 'Ticket' Under ticket settings.
  • Enter number format. You can use "#", "$", "-" in this field.

    • is for digits

    • $ is for alphabets
    • - is for seperator
To continue using your old sequence

Replace all numbers with #, replace all alphabets with $

Example: If your system's ticket number is like

  • AAAA-001-1123

Then in Format field you will enter

  • ####-$$$-$$$$

And choose "sequence" in Type field.

Storage update

Now you can choose where to store all the attachment files uploaded by your clients and agents in their conversation thread.

  • Go to Admin Panel
  • Open "Storage" under settings
  • Select
    • local for server file system
    • Database for saving files in database directly
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