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devalog merged 3 commits into from
Apr 17, 2026
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docs: document resolved chat classification in Ask Fern analytics #4979

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docs: document resolved chat classification in Ask Fern analytics
fern-api[bot] Apr 17, 2026
1babe8f
docs: focus Ask Fern resolution rate description on dashboard panel
fern-api[bot] Apr 17, 2026
9741260
refine definition
devalog Apr 17, 2026
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4 changes: 3 additions & 1 deletion fern/products/docs/pages/ask-fern/what-is-ask-fern.mdx
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Expand Up @@ -65,7 +65,9 @@ Ask Fern comes with built-in tools to help you understand how users interact wit

<AccordionGroup>
<Accordion title="Analytics">
View queries and conversations per day in the [Fern Dashboard](http://dashboard.buildwithfern.com). Drill down into individual conversations and export data to CSV.
View conversations per day in the [Fern Dashboard](http://dashboard.buildwithfern.com), drill down into individual conversations, and export to CSV.

The Dashboard also reports a **resolution rate** over the last week, month, or year — the percentage of conversations where Ask Fern returned a cited response. Conversations where the assistant can't find relevant information count as unresolved.
</Accordion>
<Accordion title="Deep linking">
You can open Ask Fern ([example](https://buildwithfern.com/learn/home?searchType=ai&query=custom+header)) or the search dialog ([example](https://buildwithfern.com/learn/home?query=custom+header)) directly from a URL using query parameters. This is useful for linking from a help chat widget, support portal, or onboarding flow.
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